#benjamin_error
livid hingeBOT
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pseudo dew
Hello! Unfortunately we can't help with Shopify issues here, you need to contact Shopify's support for help.
harsh jacinth
no it is not a shopify issue
If i use back the previous stripe conector, it works
and the conector is provided by Stripe (Stripe send me the email to update the connector), not Shopify
pseudo dew
Can you link me to the "Stripe connector" you're referring to?
harsh jacinth
pseudo dew
Sorry, I can't read that. I meant a link to the website for the connector.
harsh jacinth
Stripe
Hello,
Shopify is updating its payment infrastructure, and you will need to install the latest version of the Stripe connector to continue accepting payments in your Shopify store.
This update will take place in the coming months. Therefore, we recommend upgrading to the new connector as soon as possible to avoid any service interruptions. You will also be able to accept payments with Google Pay.
Switch to the new connector
The upgrade will take no more than 5 minutes:
Click on "Switch to the new connector" above. You will be taken directly to the Stripe connector upgrade page in the Shopify admin panel. You may be asked to log into your store. If you need to select a store, make sure to choose "airnest."
Click on "Install the app."
Log into your Stripe account. Make sure to use the credentials for "airnest" (account created on: May 25, 2022).
Click on "Enable Stripe Card Payments."
Once these details are updated, you will be able to resume processing payments in your Shopify store.
â The Stripe Team
Here is the link in the email : https://admin.shopify.com/settings/payments/third-party-providers/39813121
pseudo dew
That link requires a login, so I can't access it.
In any case, this isn't an issue we can help with here. You need to speak with either Shopify support or Stripe support for help: https://support.stripe.com/contact/email
harsh jacinth
I already did
But following your Stripe support link, they are not technical and they say they don't know how to resolve the issue
pseudo dew
Sorry, maybe I'm misunderstanding, but this server is a place for developers building Stripe integrations to get help. We're focused on things like writing code, using the API, webhooks, etc. here. Are you a developer writing code that interacts with the Stripe API?
harsh jacinth
Yes I am a developer but here my question is not about a development I have made, but a development Stripe made.
pseudo dew
Regarding the Shopify connector, right?
If so, you need to talk to either Shopify or Stripe support, depending on the specific issue. Here's a support article explaining the same thing: https://support.stripe.com/questions/contact-options-for-shopify-and-stripe
harsh jacinth
As said, already contacted
they do not know how to solve this
any other solution ? Perhaps development team of this conector can connect no ?
pseudo dew
You would get to them through Stripe support.
I'm sorry, I would help you with this issue if I could, but I can't. No one on Discord can. You're in the wrong place, and I'm trying to redirect you to the right place. That's the most help I can offer.
harsh jacinth
ok thank you for your help