#eric_unexpected
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fleet garden
Hi, can you speak more to how you use Stripe? How are you integrated? How are you collecting the billing details using Stripe? We do not have exposure to BigCommerce so we can't speak to that. However, I'm happy to share how Stripe works and how we collect billing details.
limber gale
individual stores are built as connected accounts under the parent account of the franchisor. which the account is integrated with BigCommerce platform. TMK, it appears that stripe may be running the IP zip where the trans was placed and not the address entered on the order? Stores use stripe for their online payment processor and have noted that the Zip code seen under the transaction in Stripe is different than what the customer entered on the website (Bigcommerce) platform.
fleet garden
Can you share the customer id where you're seeing this?
the customer id would start with cus_
I think this question is better suited for BigCommerce, https://support.bigcommerce.com/s/article/Connecting-Stripe-Payment-Gateway?language=en_US as the integration looks to be owned by them.
limber gale
Looking through the logs for this transaction, I don't see the customer id cus_ ?
BigCommerce stated that they deliver to Stripe the exact infomration that is entered on the order. Stripe is changing the zip code.
fleet garden
Can you share the example if for the payment creation? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
I'm closing this channel soon, can you share an example here so I can further assist?