#rowena_unexpected
fierce vigilBOT
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delicate panther
Hello
Can you share the example URL?
OR portal session ID?
https://docs.stripe.com/api/customer_portal/sessions
analog shell
https://www.loom.com/share/0c0897ab24294355b370c9e669e7f3f4?sid=a947a99f-2bea-4476-9b7f-a6b00fbb52d9
delicate panther
Can you share your account ID? Since the customer portal session you've created is in live mode, I'll take a look at your request log instead
delicate panther
Under https://dashboard.stripe.com/settings/user
should start with acct_xxx
analog shell
acct_1NL6RxCnEl627H4h
delicate panther
thanks, looking
Ah you're creating customer portal for a customer on the connected account
The dashboard only allows you to control the UI for the customer on the platform account
analog shell
I also have superadmin access
acct_1Pxuq4IrXoTWiGGW
How do I make these changes properly?
delicate panther
When you're working with connected accounts, you should set the configuration on the platform account rather than logging into the connected account and setting the configuration there.
The portal is created by Memberstack account, so you should modify the portal configuration on the memberstack account (acct_1CymFDKQYPov2Q6D)
OR you can use the API instead of using the dashboard to create the customer portal configuration - https://docs.stripe.com/customer-management/integrate-customer-portal#configure
fierce vigilBOT
acoustic sundial