#patricia-guijarro_error

1 messages · Page 1 of 1 (latest)

scarlet karmaBOT
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vocal iron
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👋 happy to help

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have you already contacted https://support.stripe.com/?contact=true ?

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

solar mist
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I can´t find my problem there

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i need chat with them

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They do not cover this error on their support page

vocal iron
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weren't you able to send an email or chat with our support team?

solar mist
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I don't know how to do it

vocal iron
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here https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

solar mist
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I dont find to chat with them in this pages

vocal iron
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are you logged in to your stripe account?

solar mist
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yes

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It doesn't give me the possibility to contact them

vocal iron
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can you see this on the page?

image.png
solar mist
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I have seen it. But when I click there nothing comes up

vocal iron
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unfortunately I'm not sure how I could help you more. Please make sure that you're logged in to your Stripe Account Dashboard on the same browser and that there's no errors in the dev tools console tab on this page

solar mist
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Could you provide me with an email where I can contact you?

vocal iron
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unfortunately we no longer receive emails for support

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the only way is through the Contact form I shared with you

solar mist
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I am logged in and it doesn't give me the possibility. Please I need a solution

vocal iron
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try to log out and log in again

solar mist
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Sorry, I tried to access from my mobile, another browser, and it doesn't give me the option to chat with you

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Can you ask them to look at my account transactions, please?

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In the movements it is evident that there is an error

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Look at all these charges they have made, it's crazy

vocal iron
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Unfortunately that's not really possible

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why are you testing with your own credit card in live mode anyways?

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we highly discourage that practice

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and it's not aligned with our terms and conditions

solar mist
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I'm sorry, I don't understand

vocal iron
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in the screenshot you sent

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the payments are made under your name

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I assume you were trying to test your integration

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right?

solar mist
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because it is a subscription that the client has

vocal iron
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would you mind sharing the subscription ID?

solar mist
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let me see hoy to find it

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cus_Qp5OoC7WutMlAU

scarlet karmaBOT
vocal iron
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I can see that a lot of refunds happened this morning for this customer

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did you do that?

solar mist
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yes

vocal iron
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so what's the issue then, I'm not totally sure

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the customer doesn't have an active subscription

midnight lagoon
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Hey, taking over here. Let me know if there's any follow-up Qs I can answer!

solar mist
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Hello, thank you. I was already able to contact support and I am waiting for them to send me an email and speak with them in Spanish. Thank you for your time