vartul_api | Stripe Developers | Page 1

vernal tuskBOT Oct 14, 2024, 8:55 PM

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simple oracle Oct 14, 2024, 8:55 PM

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Hi there, taking a look

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Do you have an example of where this worked?

open wind Oct 14, 2024, 8:58 PM

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This is the other situation where I am not even getting an error

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So I can't even look at the log as I don't see that on the dashboard

simple oracle Oct 14, 2024, 8:59 PM

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Can you copy/paste the cs_live ID from your address bar?

open wind Oct 14, 2024, 9:01 PM

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Yes

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I don't see a cs_live ID

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session_id: cs_live_b1ZTdJmnWIGPRqtDRGcv5AehKzyDBVMLXPF9hV9zDAakeE83pNcFPx6f4F

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The only thing I can see is this

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Is this what you meant? The session Id?

simple oracle Oct 14, 2024, 9:03 PM

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Yep, that's it!

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Taking a look

open wind Oct 14, 2024, 9:04 PM

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Thanks

simple oracle Oct 14, 2024, 9:07 PM

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Was the screenshot above recent? The reason I ask is because this Checkout Session has been manually expired: https://dashboard.stripe.com/logs/req_9EUtnTiOhlMbxi

open wind Oct 14, 2024, 9:07 PM

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Yes.. Our checkout session expiry is 3min

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But this happens within that 3 min

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I can create a new one but that should not have anything to do with this

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Also, in terms of the API version we set the API version in code as 2023-10-16
So I am confused why this is 2020 : https://dashboard.stripe.com/logs/req_sIxVxLueC7EqvG

simple oracle Oct 14, 2024, 9:14 PM

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I'm trying to find the Checkout Session that ties to the PaymentMethod creation failure. Do you happen to have it handy?

open wind Oct 14, 2024, 9:15 PM

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This session will be expired too

simple oracle Oct 14, 2024, 9:16 PM

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Deleted the message since it's a live link but I found the Session ID

open wind Oct 14, 2024, 9:16 PM

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Thanks

simple oracle Oct 14, 2024, 9:17 PM

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So I see this session is for a total of $28.00. What coupon are you using to try to get this down to $0?

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I also see the Session was created with API version 2023-10-16

open wind Oct 14, 2024, 9:17 PM

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Yes it is coupon: vivisupercode

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Yeah that is why I am confused why does that call have the wrong API version

simple oracle Oct 14, 2024, 9:19 PM

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That's the Promo Code, right? Do you have the coupon ID?

open wind Oct 14, 2024, 9:19 PM

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I don't have the coupon id

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Yes that is the promo code

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Found it : dWSFqkf7

paper parrot Oct 14, 2024, 9:23 PM

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Hello, I will be taking a look at this as well. I am working with @open wind .

simple oracle Oct 14, 2024, 9:32 PM

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Sorry for the delay, I was trying to test this out on my end but I can't reproduce the issue

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You mentioned this used to work. Do you have an example from when this worked? Additionally, are you able to reproduce this in test mode?

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Ah, I was just able to reproduce

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So, from what I can see at the moment, this isn't due to the coupon or the way these Checkout Sessions are being created

paper parrot Oct 14, 2024, 9:56 PM

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Okay if not that, then where do you think could be the issue is coming from?

open wind Oct 14, 2024, 9:58 PM

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What is the issue then and what can we do to fix this @simple oracle ? Is it something you need to update on your side?

simple oracle Oct 14, 2024, 9:59 PM

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The way I was able to reproduce was if the customer email I provided in the Checkout Session has a Link account

paper parrot Oct 14, 2024, 10:03 PM

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Oh okay, would it not be the same if the customer does not have a link account?

simple oracle Oct 14, 2024, 10:04 PM

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That's what my testing currently supports. If a customer either doesn't have a Link account or if they don't log into Link, they should be able to complete the Checkout flow

open wind Oct 14, 2024, 10:06 PM

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Let me try that. It doesn't let us proceed if we don't enter an email

paper parrot Oct 14, 2024, 10:09 PM

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I guess why would that be a problem if they are using an email that is associated to a Link account? Can it not pull down the cc / payment method associated with that account?

simple oracle Oct 14, 2024, 10:11 PM

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That's something we're still investigating on our end.

paper parrot Oct 14, 2024, 10:11 PM

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I tested earlier without a coupon code using a link account and it did work.

simple oracle Oct 14, 2024, 10:12 PM

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Can you share the example? Ideally, the Checkout Session ID would help

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In terms of next steps, it would be best to open a support case: https://support.stripe.com/contact/
In your message, you can flag that you were chatting with developer support in Discord and share a link to this thread: https://discord.com/channels/841573134531821608/1295490190957350924

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Let me know when you've opened the support case

open wind Oct 14, 2024, 10:14 PM

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The scenario you mentioned is not working either

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cs_live_b1ehF5xX565BwCIMnj26xNThQGWAfxLKltyeKF3Yahn00tGdadHDDxWXFG#fidkdWxOYHwnPyd1blppbHNgWjA0TlBiSElPXEhKSFF9MWtRYF1cN0QxVnVvRzY3PGRxXDVSVmFdN0NqdmJoYnJIb3JQY2k1fTRJVkpSZ3ZQTndrPWNUPXc9PWFwNk5RREhnZFd1azdRV19KNTVHPGtPclZuMycpJ2N3amhWYHdzYHcnP3F3cGApJ2lkfGpwcVF8dWAnPydocGlxbFpscWBoJyknYGtkZ2lgVWlkZmBtamlhYHd2Jz9xd3BgeCUl

simple oracle Oct 14, 2024, 10:15 PM

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Hold on, taking a step back

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Any testing should be done in test mode, not live mode

open wind Oct 14, 2024, 10:15 PM

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This is not testing. I am trying to create a real order as I need to create this order to process it through our system

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That is why this was a live one because my understanding was if it is not linked to a link account I could move forward

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But I still can't

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I need a way to unblock our operations

simple oracle Oct 14, 2024, 10:19 PM

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Just to be clear, you're saying dev@... does not have a Link account? Can you try to access the Checkout Sessions in private/incognito mode?

open wind Oct 14, 2024, 10:19 PM

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Yes dev@ does not have a link account

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Sure, trying in incognito

vernal tuskBOT Oct 14, 2024, 10:23 PM

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open wind Oct 14, 2024, 10:23 PM

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Stuck on the 0 now

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In incognito, it doesn't even give an error. Just stuck on that page with no response

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cs_live_b1bEOs7Qs7zlc55y2vLyUoMu62R998KtYAQssyNGIpjJLtHZYFomF0HvQS

olive coral Oct 14, 2024, 10:26 PM

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Hello! I'm taking over and catching up...

open wind Oct 14, 2024, 10:27 PM

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Hi, sure.

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Any updates?

olive coral Oct 14, 2024, 10:34 PM

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Caught up, and no updates quite yet. It does seem very similar to an issue we're actively working on now, and I'm waiting for confirmation that it is indeed the same issue.

open wind Oct 14, 2024, 10:36 PM

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Ok, sounds good. Thanks, will wait for your update

olive coral Oct 14, 2024, 10:43 PM

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It may take some time to get confirmation or further details. Did you create a support case as requested above?

open wind Oct 14, 2024, 10:52 PM

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Sorry when was it raised to create a support case?

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I probably missed that. Unless @paper parrot you already did that?

olive coral Oct 14, 2024, 10:54 PM

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Up here: #1295490190957350924 message

open wind Oct 14, 2024, 10:57 PM

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Trying to create one but I keep getting redirected to articles

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Not letting me create a ticket

olive coral Oct 14, 2024, 10:59 PM

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Ah, unfortunately the direct link to the contact form we used to provide no longer works, and I'm not sure how to guide you to it given the changes they've made.

open wind Oct 14, 2024, 11:00 PM

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Ok I had an option to submit a form

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I just did that and got this email

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This was the only option

olive coral Oct 14, 2024, 11:01 PM

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Okay, let me look for and see if I can grab that...

open wind Oct 14, 2024, 11:02 PM

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Thanks

olive coral Oct 14, 2024, 11:03 PM

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Yep, I got it.

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This is a public server, so you might want to remove your email address.

open wind Oct 14, 2024, 11:05 PM

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Thanks

olive coral Oct 14, 2024, 11:08 PM

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Okay, you should have a reply from me and I'll follow up via email as soon as I have more information.

#vartul_api