#ortegagroup_api
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broken orbit
Hello
What steps are you following? Is there a doc you're using? Can you elaborate?
broken sedge
Hello hanzo
Todo lo hice desde el tablero de stripe.
I did everything from the Stripe dashboard.
velvet hull
Hi there 👋 jumping in as my teammate needs to step away soon. Sorry, but I can only work in english, is that alright?
This is a live Connected Account you're attempting to onboard correct?
broken sedge
Yes, that's fine. Hello toby
Actually, they are two accounts that I want to connect to the parent business.
I have a parent account where each new customer is registered and I want to implement from the connected accounts to be able to recycle the customer so that they can buy from the Child business.
velvet hull
It looks like there are still quite a few pieces of inforamtion that are required for the account that you shared the ID for. Are you trying to determine how to figure out what details are still missing via our API so you know what else you need to collect from the account owner and provide to us? Or are you using our hosted onboarding for your Connect onboarding?
Did you get this working as expected in testmode before trying it in livemode?
broken sedge
Yes, I understand that you are asking me for more information, but I do not know how to provide it to you since the way I did it, it has not yet been updated that the connected account has successfully completed the information.
Which prevents me from testing in both test mode and live mode.
Attached is an image of the board in live mode
velvet hull
I'm trying to understand how you believe you provided that information, because it seems like very little has been provided. I'd like to answer your question or provide guidance, but I need to understand how you designed your integration.
broken sedge
velvet hull
No, this account not being onboarded doesn't prevent you from testing in testmode. Can you elaborate on what is giving you that impression?
broken sedge
You are already trying to direct payments to any of those IDs but you are unable to connect.
velvet hull
I don't understand what that means
You direct payments, not us. You control your integration.
broken sedge
Yes, but in test mode watch
Aparece restricted the accounts
Restricted accounts appear, sorry
velvet hull
When you were stepping through this document to determine how to structure your Connect integration, what did you decide to use for the Onboarding option that's first in this section?
https://docs.stripe.com/connect/design-an-integration#create-and-onboard-accounts
Are you using API based onboarding, Hosted onboarding, or our Embedded components?
broken sedge
What I want to achieve is to configure the connected accounts so that I can direct purchases depending on where the user buys.
velvet hull
Okay, an important part of that is onboarding the account. How are you planning to do that in your integration?
I see you have API onboarded selected there currently, is that the flow you plan to use to onboard accounts? If so, you need to build code that checks the state of the Account objects, determines what is missing, collects that information from your users, and then make a request to update the Account with the collected details.
That's shown in this guide:
https://docs.stripe.com/connect/api-onboarding
If you still haven't decided which of the onboarding approaches you want to use, this doc does a good job comparing them:
https://docs.stripe.com/connect/onboarding
broken sedge
Let me see if I understand, are you telling me that in order to configure an account correctly I have to do it from the code and not create it from the dashboard?
velvet hull
Yes, or at least that's the way I'm aware of because in this forum we specialize in helping developers who are building and maintaining API-based integrations. If you're trying to do everything from the dashboard, that is something we'll be less familiar with here. Our Support team may be able to provide better guidance for that:
https://support.stripe.com/?contact=true
broken sedge
Okay, thank you very much toby!