#taemomarsala_api
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- taemomarsala_api, 3 days ago, 26 messages
dim yacht
Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
empty harness
i am connecting to the oauth process by redirecting thru the url like https://connect.stripe.com/oauth/v2/authorize?response_type=code&client_id=ca_xxxxxxxxxxxxxxyDJrnKk82M&scope=read_write&redirect_uri=https://app.ordwaylabs.com/setup/stripe_auth_response
dim yacht
Can you share with me the complete error message?
empty harness
at this point the error is
i am the developer responsible for the Ordway Labs integration
Ordway Labs Inc is the account which is trying to connect to the integration platform
dim yacht
OK. Can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details
empty harness
acct_19gE8gLMqUmYN9lx
is the id for the merchant connecting to my platform
do you want the account id of the platform owner?
for the platform it is acct_180BBtK0U4n93ewR
dim yacht
Yes I need the platform account ID
Let me take a look
Hmm, I see that bank transfers is already turned on in the platform
empty harness
yes
there are two setting for payment methods - one for your account and one for your connected account
in the your account its turned on , in the connected account i can set the default or block
dim yacht
Ok, I know the problem
empty harness
ok cool
dim yacht
Bank transfer is "off by default" in your payment method settings
dim yacht
This is going to require a bit more investigation. Sorry to redirect you, but can you write in to https://support.stripe.com/contact/email with the information that you provided. We'll respond via email/ticket after looking into it further.
empty harness
i have filed a support case and not had any traction
dim yacht
When did you file the ticket? And do you have the ticket number so that I can write some notes on it?
dim yacht
I don't see any support tickets related to the OAuth connection problem
empty harness
this was related to the same case that is there . it started with enabling bank transfer
and then it was suggested that disconnecting would allow to enable , which it did but then we couldnt reconnect back
this where the oauth piece comes into play
dim yacht
Ok, anyway I'll put the notes on your latest ticket, and I'll also escalate it to the product team about this problem.
empty harness
so it seems interconnected with what ever was preventing the enablement
dim yacht
OK, I found the ticket, and I'll follow up on this
empty harness
any idea how soon i can get some indications on what i need to do. i am in a pickle with a serious escalation bearing upon me
hence i appreciate all the help you have provided
dim yacht
I need to discuss this with the product team first before I can provide any estimation.
empty harness
sure
how will i be informed of the results - thru email?
or here in this channel
dim yacht
Yes I'll reply you through email
empty harness
ok thanks