goliath1879_unexpected

[torn mica]

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[vestal latch]

hello! can you share the PaymentIntent id?

[wary trench]

https://dashboard.stripe.com/payments/pi_1Q4mbKJs8yURePOrHHb8d7wv

[vestal latch]

The payment is declined by the issuer, it's possible to get declines from the issuer that doesn't match the actual reason why it failed.

[wary trench]

How can this be fixed?

This is confusing for us to answer our customers if the decline codes are incorrect

[vestal latch]

for declines, usually the first step is to request your customer to reach out to the issuing bank to find out why it failed. If the decline is from the issuing bank, there's really nothing much that we can do from our end

[wary trench]

I can check with my customer to check with their bank first.

Can you help me with another issue related to mandate? For some customers, mandate is created but it still fails with missing mandate or invalid mandate

https://dashboard.stripe.com/payments/pi_1PtrdHJs8yURePOr9QyIPRtp

This eventually succeeded but failed initially. Can you help me understand the stages of transaction or intent?

[vestal latch]

gimme a while to take a look

[wary trench]

sure

[vestal latch]

you didn't explicitly pass in a mandate id when creating the Invoice [0] : https://dashboard.stripe.com/logs/req_UnU8D4I8dDY1Y7 - maybe try that and see if it works?

[0] https://docs.stripe.com/api/invoices/create#create_invoice-payment_settings-default_mandate

[wary trench]

Got it. The invoice created before the mandate was generated for the user