taemomarsala_api

[deft dock]

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[fathom sparrow]

needed information on what is preventing the enablement of bank transfer. support chat said use of plaid but cannot understand what is the dependency and how to resolve it

[tidal matrix]

Hi, could you clairify a bit more? Which screen you are lookign at or which Doc you are following?

[fathom sparrow]

in the stripe payment method settings page

there is a way to enable different payment method types

we have several connected accounts to our platform and we inturn use payment intent api to connect with strip

stripe

[tidal matrix]

Can you screenshot where you can't enable it?

[fathom sparrow]

how do i add image

[fathom sparrow]

does this make sense

@tidal matrix

[tidal matrix]

Hmm I see

What does it say when you hover over the yellow "Pending"?

[fathom sparrow]

its says the one of the connected integrations is not com,patible

i control the connected integration and we are already using payment intent

so unsure what does incompatible mean

[tidal matrix]

Can you give your account id (acct_xxx) , and the path in Dashboard of this page?

I can take a closer look

[fathom sparrow]

acct_174laJC4bsPHvpBV

@tidal matrix , sorry for the delay

[tidal matrix]

Okie, and the path you are seeing the screen