#connor_amex-decline

1 messages ¡ Page 1 of 1 (latest)

spice knotBOT
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lusty cliff
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connor_amex-decline

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@obsidian anchor I'd recommend discussing with our support team why Amex doesn't work on your account. It's often due to a problem with MCC or the connected account being blocked from using Amex

obsidian anchor
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Ah interesting! I saw others had an issue with where their Connect Account was "based" out of in the test env, will pull at that thread

lusty cliff
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yeah looks like the connected account's MCC is forbidden for amex so that's your issue

obsidian anchor
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Cool cool, thank you!

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Oh, one thing, in production we accept AMEX all the time with this MCC on the Charges API. Would something about Payment Intents change that?

lusty cliff
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It should not. But are you sure you understand that this isn't about your own MCC but the connected account's MCC? You use on_behalf_of so the info of the connected account are what's pulled and maybe you have used that MCC randomly just for that account?

obsidian anchor
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It's a good theory, I checked to make sure the MCC is in line with what our production Connected Accounts use

lusty cliff