#alex-from-fuxam_code
coarse windBOT
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rotund phoenix
Can you share the request ID (req_xxx) where you faced this error? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
When you couldn't find sub_1PNyFFEwHpTUe8W7IKI9SU5h in the Dashboard, likely that this has been deleted
stark dagger
ok one sec
i first checked in the existing logs and i couldnt find anything. Now i just ran the request again and i sitll cant find anything in the logs
i still just get the same error
rotund phoenix
When did you create subscription? Is it in live mode or test mode? From our side, it shows that this subscription was deleted
stark dagger
it was created in test mode a couple of months ago. When was the subscription deleted? we dont have anythig in our code anymore that deletes the subscriptions since a long time
The same happened for this customer "cus_PGTQ1OISZePw0G". This was a paying customer and we for sure never had any logic in our code that would delete subscriptions of paying customers.
THere are also no logs on this customer showing that their subscription was deleted
rotund phoenix
https://support.stripe.com/questions/test-mode-subscription-data-retention:
Stripe's test mode subscription data retention policy automatically cancels test mode subscriptions that were created 90 days ago and deletes them 30 days after cancellation.
If the subscription was created a few months ago, it would have been deleted due to test mode subscription data retention policy
coarse windBOT