#rikz_api
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still shell
Hello
Can you share the failed request ID?
https://support.stripe.com/questions/finding-the-id-for-an-api-request
vital estuary
req_HNroPjAlPn41Sf
still shell
Hmm I suspect since the PaymentIntent hasn't succeeded, there's no way to refund it.
I believe you can cancel the PaymentIntent instead
chrome harborBOT
vital estuary
Is that a workaround or is that how we suppose to do it ?
So how can we refund the money to customer after cancelling it ?
wicked saffron
Hi, stepping in and catching up.
The reason why you're seeing this error is beacuse the payment, https://dashboard.stripe.com/test/events/evt_3Q8067CwXI9yfnGa0pPJ7hTB never went through. It was asking for authentication which was not completed. Since there is not payment, why are you attempting to refund? There is nothing to refund.
vital estuary
Payment intent is partially funded.
evt_3Q8067CwXI9yfnGa0JJJpidZ
I wan to refund that partially funded amount
If you need the use case I can explain that also
Let me know
wicked saffron
That is beacuse you added funds on the customer balance: https://dashboard.stripe.com/test/logs/req_E2dObBy09orKr2 using our test helper tool. You can use those funds to apply to future payments: https://docs.stripe.com/payments/bank-transfers#customer-balance.
Alternative, if the amount has not been used within 75 days, it gets returned to the customer: https://docs.stripe.com/payments/bank-transfers#customer-balance
vital estuary
Yes I used test helper to fund the customer balance.
But when I fund the customer balance if there is any open payment intent it will automatically reconciles (Because we have enabled automatic reconciles)
So here when I fund the cash balance there was the PI pi_3Q8067CwXI9yfnGa0E1dRLTb
and it has been partially funded
If I check my cahs balance now there is 0 balance
wicked saffron
I'm still testing this on my end, hang tight
vital estuary
No worries take your time
wicked saffron
Ok, I tested this end to end. You're right, with automatic reconciliation, that partial funding is applied and the customer cash balance decreases. You can issue a refund, https://docs.stripe.com/payments/customer-balance/refunding#create-return-dashboard--api. The customer will receive an email to provide the bank details. Once they respond, we issue the refund.
vital estuary
Inorder to issue cash balance refund there should be avaialble amount
Now we dont have avaialble amount in cash balance instead amount has been allocated to payment intent
but payment intent has been partially fun ded
I am looking for a way that I can refund this partial fund
wicked saffron
Ah, my tested worked because I have additional amount left in the Cash balance. Let me see if my refund works.
vital estuary
If you have aditional amount in cash balance means your payment intent should have fully paid
In my case my payment intent partially paid and 0 balance in cash balance
wicked saffron
yeah, I think this is likely a bug. I can see the same issue when you attempt to refund it.
further looking
Ok, so it it looks to be expected and the way it works is that you cancel the Payment Intent, https://docs.stripe.com/api/payment_intents/cancel. At this stage, that partial balance will go back to the customer's Cash Balance, then you can issue the refund.
From my testing, that works
vital estuary
Yes
My concern is I feel like its kind of a workaround here
and in our case we have to specifically handle this scenario by checking the status of PI and again do execute another API to cash balance refund
If the payment intent has partially funded and then we should be able to refund it.
According to your suggestion
we have to do several steps to complete this.
What do you think ?
wicked saffron
I agree with you, this is not ideal. I will share your feedback with the owning team for future product iterations.