#dux_code

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bold ravenBOT
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plush hinge
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our domains are registered and active with stripe/apple

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i had reached out previously and was told that apple has a strict timing constraint between button click event + when we call 'confirmSetup' - so i removed all operations between those 2 events and now theres barely 1 millisecond time between, but this is still failing

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regular credit card purchases work

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for the apple pay

exotic swallow
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Hello
Can you link the page where you're trying to render the button?

plush hinge
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just a point of clarification because i was asked this last time: the apple pay radio button is rendering, its when i click the form submit button to confirm the purchase that i get that error

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this is using stripe elements. and i'll share the page, one sec

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also, that billing address error on the apple pay dialogue has been fixed, still failing

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one sec while i get you a link

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umm

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actually

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one second

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yea, ok

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go ahead

exotic swallow
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I'm not seeing any errors

plush hinge
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๐Ÿค”

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is this in a safari browser?

exotic swallow
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Yup

plush hinge
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can you inspect the network tab

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and see the 'sessions'

exotic swallow
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Yup not seeing any network request fail

plush hinge
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are you using a real card

exotic swallow
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Yes

plush hinge
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hmmm

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i wonder if its the apple sandbox card

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let me try it, one second

exotic swallow
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If so, it might be the sandbox cards yeah

plush hinge
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oh i didnt know that exists

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let me try that

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uhh. that page says 'please fill in card details' when i try to pay with apple pay

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Error: Unable to confirm payment: Please fill in your card details.

exotic swallow
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Hmm I see Apple Pay modal just fine ๐Ÿค”

plush hinge
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๐Ÿค”

exotic swallow
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Do you have another iOS/MacOS device you could test from?

plush hinge
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i could use my phone but i'll have to change my account

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one sec

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sorry, my safari is really dumb for some reason...

exotic swallow
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All good

plush hinge
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ugh... another team broke something so its screwing up my testing ๐Ÿคฆโ€โ™‚๏ธ . trying to resolve

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ok so i cant add that sandbox card on my phone

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and its not working on that site you shared for some reason ๐Ÿค”

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hmmmm

exotic swallow
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Do you have any other valid cards in your wallet?

plush hinge
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well, i want to confirm that the test cards are failing

exotic swallow
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If other cards work then that confirms the test cards failing too no?

plush hinge
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yea, thats true too

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but now i also have to wait for the other team to fix their change... sorry to keep you waiting around

exotic swallow
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NP!

plush hinge
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so are you an engineer?

exotic swallow
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Yes

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The server is staffed by Stripe Engineers

plush hinge
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oh nice

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you guys use c# for backend right

exotic swallow
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Our backed uses multiple different languages actually - Ruby, Java, Go/Scala, Python and others ๐Ÿ™‚

plush hinge
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oh gotcha. i remember applying to stripe like 8 years ago for a c# position

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but i'm sure now stripe has grown a ton since then

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i do mostly JS/TS for work now, but i make games with unity so been using c# a lot the past couple of years

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well. anyway. it doesnt sound like the other team will be fixing their issue anytime soon so i'll have to resume this later

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prob tomorrow. i'll have to open another help ticket if i need help again, right?

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cant continue an existing issue?

exotic swallow
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Yup, threads are closed automatically. But you can always create another one

plush hinge
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ok, thanks for the help

exotic swallow
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NP! ๐Ÿ™‚ Good luck