#tonz_subscription-events

1 messages ¡ Page 1 of 1 (latest)

forest canopyBOT
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deft heart
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tonz_subscription-events

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Hey @latent rune I recommend taking some time to first carefully read through https://docs.stripe.com/billing/subscriptions/webhooks which explains all our Events
Then try to reproduce some of those scenarios in Test mode and look at the exact Events we emit. This will show exactly what you need.

latent rune
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yes I have im just confused to know which webhook is called when. I think its customer.subscription.deleted but im not sure if that called when the customer cancels or when the subscriotion is actually ended

deft heart
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Sure but you are the developer here. You can try and see what happens in Test mode right? That way you will know for sure and you also learn how to self-serve this quickly on your own!

latent rune
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sure, but stripe is a complex system, therfore reaching out for best practices with people that know the system.

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and what about upgrading a current user from plan a to plan b?

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whats the best way to set this up?

deft heart
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Please try it. We can help you but you need to do your part first as I see you already had multiple threads about this topic
As the developer you can test all of this flow end to end. Then you can ask a question about what you see with a clear example, instead of a meta question

I get wanting a definitive answer but then you could use that argument to ask everything instead of trying yourself. So please try first

latent rune
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Well thats quite a poor response actaully.

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billing is quite a serious part of a app that should be done right

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and asking for clarification on processes shouldnt be a issue, consider we pay for stripes service.

deft heart
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I'm asking you to do your part first and try those flows and see what you see. If you need confirmation after that we can help. Sorry that you find it a poor response, but here we're developers helping developers in real time with their code and implementation and we do expect you to first try things so that we can guide you to learn and self serve instead of just giving answers.

latent rune
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you havnt given me any code, I have done it all myself. Im asking best practice questions.

forest canopyBOT
deft heart
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You're asking what happens when you change a Subscription from Price A to Price B right? I'm asking you to try and see what happens. Can you do that? If you have a question after that you can share that exact Event id and ask what you are confused about or what doesn't match our docs

latent rune
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Like questions i previously asked shared to use invoice.paid to confirm payment

latent rune
sterile thunder
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Hello! I'm taking over and catching up...

latent rune
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Thanks Rubeus

sterile thunder
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Where to send the customer as in where to send them to upgrade/modify an existing Subscription?

latent rune
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yeah, I just created the billing portal but thats only showing current plans

sterile thunder
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Or are you trying to write code to modify a Subscription?

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Yeah, the Customer Portal is only for modifying existing Subscriptions or Payment Methods. Are you trying to create a new Subscription?

latent rune
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if a active subscribed customer is currently on plan A but wants to upgrade to plan B (plan B costs more)

sterile thunder
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You can use the Customer Portal for that as long as the Portal is configured to do so and the Subscription can be upgraded by it (meaning it's not subject to one of the Portal's limitations).

latent rune
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ohk i will look into that.

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and I would be listening for customer.subscription.updated in that event. and also invoice.paid aswel as customer.subscription.updated wont confirm payment sucessful