ferment_connect-fees | Stripe Developers | Page 1

torpid geyserBOT Oct 8, 2024, 3:45 PM

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solemn scarab Oct 8, 2024, 3:47 PM

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ferment_connect-fees

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@sleek vale I'm not sure I follow what you are discussing. You seem to be using Direct Charges as the flow of funds, which is correct when you use Standard accounts and it means the connected account would pay all the fees

sleek vale Oct 8, 2024, 3:56 PM

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Maybe I expressed myself a bit unclear (not natively speaking English 😅).

Yes we use direct charges. The transaction in question was made on behalf of a connected standard account.

When we trigger the refund for it via our platform Stripe account, we are paying for the fees that are triggered by the refund and not the connected account

solemn scarab Oct 8, 2024, 3:58 PM

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that is impossible though or you are misunderstanding something. The example you gave is a Refund creation for the Charge on the connected account. The funds are pulled from that connected account's balance, not your platform

sleek vale Oct 8, 2024, 4:00 PM

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I really don't get what you mean

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We create a refund for our customer's stripe account. For a transaction that this account made with an end customer

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Where do you see an error in my thinking. I really want to understand the issue

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😕

solemn scarab Oct 8, 2024, 4:09 PM

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You are a platform. Your account is acct_A
You have a connected Standard account acct_B
You create a PaymentIntent pi_123 on that connected account acct_B. They own the PaymentIntent and the Charge. The funds went to their Stripe account's balance
Then you are creating a Refund re_1234 on that connected account acct_B. The funds to refund the Customer come from acct_B's balance.

sleek vale Oct 8, 2024, 4:10 PM

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Exactly. Now who pays the associated fee. Maybe I wasnt clear enough that I am talking about the SEPA transfer fee of 50cts that are billed after a refund

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I think most people don't use that?

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acct_A receives a bill from Stripe that says "Customer refund..." with 50cts

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in that example

solemn scarab Oct 8, 2024, 4:15 PM

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Ah gotcha. Sorry I have never even heard of this. But it absolutely shouldn't be your platform paying this so if you get a bill for that it's a bug and you'll have to reach out to our support team to investigate this further instead: https://support.stripe.com/contact

sleek vale Oct 8, 2024, 4:15 PM

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Amazing that's what I wanted to hear

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At least the bug part

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xD

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I am already in contact with the support and they don't understand the issue at all... What should I do? Is there a more technical contact person that can intervene?

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It's with the German support right now

solemn scarab Oct 8, 2024, 4:17 PM

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Ask them to escalate you to someone familiar with those fees. Nothing technical in there I would say.

sleek vale Oct 8, 2024, 4:17 PM

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Ok I am gonna do that. Thank you very much for the help 🙂

#ferment_connect-fees