#nofi_error
tame sinewBOT
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tame sinewBOT
We wish we could help, but you need to talk to Stripe support
We can only help on Discord if all of the following are true:
- 🧑💻 You must be a developer
- 🛠️ Your question must be about building a Stripe integration
- ⚙️ Your question must be technical/developer focused
- ⏱️ You must be available to respond in realtime
- 👥 You must be comfortable receiving help in public (this is a public server)
If any of those aren't true please contact Stripe support.
If all of those are true we may have misunderstood your question; please provide more details below.
Note that using an inappropriate button or submitting inappropriate information is a violation of our rules. You will be removed from this server if you repeatedly create invalid threads.
winged dagger
Account issues are outside of scope for us on discord. Please talk to Stripe Support
fallen tiger
Technically I am a developer.
I'm using stripe API.
My question is technical
I'm responding in realtime.
I'm comfortable receiving help in public.
fallen tiger
Account issues are outside of scope for us on discord. Please talk to Stripe Sup...
It doesn't seem to be related to any account, that seems like a clear error
It happens every time I try to create an account.
And of course, support isn't responding, but I feel like it's technical so they can't help with that.
winged dagger
Account getting restricted/locked down would usually have reasons listed in the email. This server is for developers to discuss and ask questions about Stripe APIs/SDKs.
We don't know anything about what causes/flags the account as restricted. Stripe Support is the only route to resolve this.
fallen tiger
There's indeed a reason provided, it just doesnt make sense. I can show you
winged dagger
I understand but there's nothing we can do to help on discord. My team does not have workflows to look into these issues at all. You'd need to work with our support team directly
fallen tiger
I see. Can you provide me with an efficient way to reach the correct department?
Like scheduling a call?
winged dagger
All the support options are listed here:
tame sinewBOT
We wish we could help, but you need to talk to Stripe support
We can only help on Discord if all of the following are true:
- 🧑💻 You must be a developer
- 🛠️ Your question must be about building a Stripe integration
- ⚙️ Your question must be technical/developer focused
- ⏱️ You must be available to respond in realtime
- 👥 You must be comfortable receiving help in public (this is a public server)
If any of those aren't true please contact Stripe support.
If all of those are true we may have misunderstood your question; please provide more details below.
Note that using an inappropriate button or submitting inappropriate information is a violation of our rules. You will be removed from this server if you repeatedly create invalid threads.
fallen tiger
I'm aware. None of them work, that's why I'm here 🙂
I'm sure you've had at least one client with such a problem. What's the best way to go about it?
winged dagger
if the phone option doesn't work, I'd recommend sending in an email instead.. We don't deal with account issues unfortunately so we recommend the same thing to others.
tame sinewBOT
fallen tiger
Hi Toby!
winged dagger
If you don't see an option on the support page, it might be unavailable based on the volume
please utilize the options that are avaialble
fallen tiger
How about the chat option? I remember that it was there some time ago.
Was that removed?
worthy zephyr
Hi there 👋 we're not too familiar with when the various support options are available, it's not something we're too involved with. I'd recommend using the contact form you showed in your screenshot.