#nobody_connect-wrong-country

1 messages · Page 1 of 1 (latest)

stiff notchBOT
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wheat ermine
wooden vineBOT
wheat ermine
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I'm trying to create the connected account before onboarding begins. I could ask the user for their country with an input field, but I don't know what would happen if they lied and wanted to change it later?

winter prairie
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Hi 👋 yeah, there's no way to know what country the Connected Account is for before it's created without asking your user where they're based.

I'm not too sure what happens if they lie, but suspect they won't be onboarded successfully if they can't provide valid information during the onboarding flow.

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It's not really possible to change the country of the Connected Account once onboarding is started if i recall correctly. A new account would likely need to be created for them.

wheat ermine
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Interesting, so if they lie about their country, is it possible for them to successfully complete onboarding still? Or would they eventually get stuck?

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I just dont want to manually help every user that messes up here 😅

winter prairie
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I'm not too sure. I'd expect them to likely get stuck somewhere, but we in this forum aren't as familiar with the verifications that happen during that onboarding.

My suspicion is they'd struggle to provide approiate IDs and address details to match the incorrect country if they provide incorrect information initially.

wheat ermine
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Right that was what i was thinking too

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It's hard from a platforms perspective to design around this

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I guess I'll implement a retry button which will create a new account for them, and if they mess up too many times, they'll need to contact support

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Thanks

winter prairie
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Any time!