#pierre_api
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wet shuttle
Could you please share what guide exactly you are following ?
sudden umbraBOT
warm granite
It might be the issue with a timezone, e.g. the Subscription starts on 1st of the month 00:00 CEST, but in reality it's 30th of the previous month 23:00 UTC, so it will repeat on the 30th the next month. We generally don't recommend starting subscriptions that early in the month.
sudden umbraBOT
modern wind
Ok thanks, that makes sense. Is there a way to fix it for existing subscriptions?
It seems that we can't update the "billing_cycle_anchor_config[day_of_month]"=1
warm granite
I see that the error is from the Dashboard. What are you doing/seeing in the UI exactly?
modern wind
I'm doing:
- Update subscription
- Check Reinitialize billing cycle
- Add 25 trial days
- Submit update subscription
Initial issue is indeed the timezone difference like you suggested. I'll be careful about that in the future.
However if you have a way to update the billing cycle anchor for my existing subscriptions, whether it's with the API or from the dashboard, I would really appreciate it please
warm granite
You can only set the billing_cycle_anchor to "now" for existing Subscriptions.
Why do you add the trial days?
modern wind
"Add a free trial to automatically set the anchor date to the end of the trial. Trials typically start when you create a subscription, but you can also apply them to existing subscriptions, allowing you to credit the customer for the days left in the previous cycle that they already paid."
This if from the documentation, as a trick to reset the billing anchor to a future date, in this case to the next 1st of the month. But it doesn't seem to work
Alternatively, should I pause the subscription, and way for the 1st of the month to reset the billing anchor to "now" ?
warm granite
It seems like the Dashboard call resets the billing_cycle_anchor too, which produces the error. You might need to call the API endpoint instead to just reset the trial_end parameter: https://docs.stripe.com/api/subscriptions/update#update_subscription-trial_end
modern wind
Ok I'm gonna try that. Thanks for the help! Have a great day