#bucknermr_unexpected
haughty phoenixBOT
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- bucknermr_best-practices, 6 days ago, 6 messages
obtuse fulcrum
Hello 👋
Can you share the ID of the Customer object you are using to test this flow?
tranquil steeple
Hi! cus_QxofVIZJSwoUV0
obtuse fulcrum
Thanks, taking a look
Okay I see the email is saved to the Customer object
And you are attempting to validate the failed payment notifications we describe?
Stripe sends failed payment notifications, upcoming invoice reminders, trial ending reminders, and card expiring reminders in test mode.
haughty phoenixBOT
tranquil steeple
We're trying to validate the 3D secure emails (screenshot is of our email settings)
I'm a little confused whether these count as failed payment notifications, since the payments do show as "failed" when authentication is required
elfin marten
Hi there 👋 jumping in as my teammate needs to step away soon. We don't know too much about these email notifications, it's something our Support team is generally more familiar with than we are, so you may want to reach out to them:
https://support.stripe.com/?contact=true
The only thing giving me pause here is that you said you set the email address to that of a team member, but my understanding is the email addreass has to match the email address of the owner of the Stripe account. If that still doesn't work, then I'd suggest reaching out to our Support team for more details on whether these email notifications can be tested.