themechanic_reporting-support | Stripe Developers | Page 1

shut sealBOT Oct 3, 2024, 1:55 PM

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modest cloak Oct 3, 2024, 1:56 PM

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Hello there

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I can take a look if there is any known delay, give me a min

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I'm not seeing anything that notes these are running slow currently. I can see this is a test mode report -- are you seeing this in live mode as well?

nimble valley Oct 3, 2024, 2:02 PM

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yes, same in prod :/

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i don't get why

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and if we use the stripe dashboard, it's running quick..

modest cloak Oct 3, 2024, 2:04 PM

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Hmm okay give us a few more mins to investigate

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Can you share a live mode example?

nimble valley Oct 3, 2024, 2:05 PM

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yes

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this one frr_1Q5okcFq1BiPgN2KcyfQeHjq

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still pending

modest cloak Oct 3, 2024, 2:06 PM

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Thanks, give us a few

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To be clear, this is a similar amount of data you are trying to download here?

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As in the past?

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Or are you trying to pull a larger report?

nimble valley Oct 3, 2024, 2:14 PM

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for the test one, i did the same export last week

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for the prod, this is new

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(and maybe larger volume of data)

modest cloak Oct 3, 2024, 2:15 PM

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Gotcha

shut sealBOT Oct 3, 2024, 2:16 PM

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nimble valley Oct 3, 2024, 2:39 PM

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any clue ?

zenith atlas Oct 3, 2024, 2:41 PM

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Sorry still waiting to hear back from the team

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Will ping you when we hear more

shut sealBOT Oct 3, 2024, 3:45 PM

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honest girder Oct 3, 2024, 3:51 PM

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@nimble valley I'd recommend following up with our support team for 1:1 support: https://support.stripe.com/contact. We're not getting much details on our end and going through a support ticket will be best

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themechanic_reporting-support

nimble valley Oct 3, 2024, 3:53 PM

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it seems support is only for commercial purpose

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have you an email i can contact ?

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we struggle with it, all reports stay pending today...

#themechanic_reporting-support