#payello_api
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spice zodiac
"You can test refund behavior in test mode using the following test bank accounts on the bank account details collection page linked in the email sent to the customer."
How would we do that if there's no emails sent?
vital crater
there's also this sentence: "In test mode, refund instruction emails are only sent to email addresses linked to the Stripe account."
did you use the same email used in your Stripe account?
spice zodiac
The account is a connected account, would it have to be sent to the connected account's email address rather than one on the platform level?
vital crater
depend where the object lives. if it's on the connected account itself, then yes it's probabbly the email of the connected account.
spice zodiac
Have just tried both and that didn't work
vital crater
can you share relevant object ID or Request ID so I check on my end?
vital crater
thanks! give me a few minutes to look into this.
spice zodiac
req_AMy8pOk62yyeEs (tried the account's business_profile[support_email] still didnt work)
vital crater
everything looks correct to me. not sure why it's not working. I recommend asking Stripe support directly: https://support.stripe.com/contact
spice zodiac
Thanks for taking a look. We'll reach out