salim-bt_docs

[astral moth]

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[twin zenith]

Hi, let me help you with this.

What error do you receive?

[spring knot]

if i tried with us vpn for example, all will be fine

[twin zenith]

Could you please share the Request ID req_xxx? https://support.stripe.com/questions/finding-the-id-for-an-api-request

[spring knot]

req_kBsrpxeCTqJPNw

[twilit summit]

Hey! Taking over for my colleague. Let me catch up.

[spring knot]

ok thank you!

[twilit summit]

It seems that the bank declined that payment

https://docs.stripe.com/declines/codes#:~:text=_decline below.-,generic_decline,-The card was

You need to reach out to the bank and see why the payment was declined

You can inspect the decline in the outcome of the related charge py_3Q53jvBZmGtUq60j11uba04Q

[spring knot]

it's amazon pay sandbox account

why when i use USA vpn for example all will be fine?

[twilit summit]

Don't know honestly, you should reach out o Amazon Sandbox in that case and check why they declined your payment when you are using a non USA network

[spring knot]

ok thanks!