#mp_api
frank skyBOT
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foggy wingBOT
brisk owl
cus_QuONDLiMSUIopT
near marsh
When a payment method is not attached to a customer, it can only be used once. In this case, when pm_1Q2ZbgJqE5f9ucQhLoxzy736 was created (https://dashboard.stripe.com/logs/req_YrEiRjSDyVe6bU), it was not attached to a customer and was used to complete a payment (https://dashboard.stripe.com/logs/req_UMUAZ0PsvnTqRS). If you would like to re-use a payment method, you will need to attach it to a customer first.
brisk owl
How did that happen?
I believe it was used only once?
Looking at the customer, they have tried three times to make a payment and the above was the first one?
near marsh
Looking at the customer, they have tried three times to make a payment and the above was the first one?
Can you share the payment intents for the 3 attempts?
brisk owl
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pi_3Q2ZazJqE5f9ucQh1tVw3SQB
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pi_3Q2Zb6JqE5f9ucQh1yQoLg3a
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pi_3Q2ZfFJqE5f9ucQh0LZT8prf
I am only interested in pi_3Q2ZazJqE5f9ucQh1tVw3SQB as thatg was the first payment made
Usually you create a customer first and then attach a payment right? I am clueless how did the above happen
near marsh
The payment method was first confirmed for pi_3Q2Zb6JqE5f9ucQh1yQoLg3a (https://dashboard.stripe.com/logs/req_UMUAZ0PsvnTqRS, 2024-09-24 14:20:49 UTC). Because it was confirmed once, it is considered to be consumed. The confirmation for pi_3Q2ZazJqE5f9ucQh1tVw3SQB happened later (https://dashboard.stripe.com/logs/req_Zb3FYGzQItWweA, 2024-09-24 14:20:53 UTC), hence you got the message that it needs to be attached to a customer.
Yes, you will need to create a customer first before attaching a payment method to them. You can use SetupIntent (https://docs.stripe.com/api/setup_intents/create) and pass the customer ID (https://docs.stripe.com/api/setup_intents/create#create_setup_intent-customer) so that the payment method that is created will be automatically attached to the customer.
frank skyBOT
brisk owl
What is usually the process like?
cloud frost
which process?
brisk owl
I mean how does a payment get attached before creating a customer
cloud frost
it depends on the exact integration you're using. You mention"paying for a subscription", usually the way that works is you confirm the PaymentIntent of the first Invoice on the frontend (https://stripe.com/docs/billing/subscriptions/build-subscriptions?ui=elements) and that will automatically attach the payment method as well as charge it at the same time.
or in other integration approaches, the payment method is attached when confirming a SetupIntent
brisk owl
Sorry for the back and forth.
We have been using the same process so I don't know why the above issue happened
cloud frost
looks to me like maybe you have a bug where you create two different subscriptions and then the problem which leads to confusion/complication
you probably want to make sure the user can not double click the button that you use to submit the request to your backend to create a Subscription and set it as disabled while that request is loading.
you can see you submitted two identical requests very close together, which is usually a bug/double-clicking not being handled
https://dashboard.stripe.com/logs/req_IQDi28pzEnhc9v
https://dashboard.stripe.com/logs/req_fFKV98K1GT2UPT
brisk owl
How do you know it is two identical requests? Both links have the same request id
cloud frost
https://dashboard.stripe.com/logs/req_fFKV98K1GT2UPT I mean that one sorry