#_api
solar houndBOT
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gusty zenithBOT
loud coral
Hi! Can you share your account ID, so that I can take a closer look at how your integration works? You can find your account ID by logging in to https://dashboard.stripe.com/settings/account. It’ll be in the upper right hand corner and looks like acct_123
supple pebble
Account ID is here.
acct_17qH9NH9QZM8KDui
loud coral
Thanks! Looking into this.
We tried to find sub_1MowQVLkdIwHu7ixeRlqHVzs in the dashboard but are unable to locate it. Can you provide us with a more recent subscription ID that has the same issue? Thanks!
supple pebble
Subscription ID is here.
sub_1Q4aFlH9QZM8KDuisnmJYHnr
PaymentInent ID is here.
pi_3Q4wPgH9QZM8KDui14P7kVGl
- PaymentIntent was created and automatically cancelled.
- Invoice is not created
loud coral
We are still looking into this!
supple pebble
Thank you
loud coral
I'm unable to find out why the invoice was not created and the payment intent failed . Can I suggest you writing to Support https://support.stripe.com/contact with the Subscription ID, the Payment Intent ID and the issue, so that we can check with relevant team?