#samip_api

1 messages · Page 1 of 1 (latest)

long pulsarBOT
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brittle wing
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Hi there, you can upgrade a subscriptoin to a different price without cancelling it.

hollow dirge
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I read the API doc and tried to follow it. But, I am not being able to upragde them. My problem is with the billing

brittle wing
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What make you think that you can't upgrade it?

hollow dirge
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This request req_7m8bKVq6imxBeB has an invoice for $169 scheduled for Nov 1 (one month from now), where as what I wanted to do was :

  1. I charge them on 1st october for $99 (the upgrading product price) - $19 (the price they are currently paying)
  2. I charge them $99 on 1st november
brittle wing
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This tell Stripe to invoice the customer immediately after the upgrade.

hollow dirge
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Do I set this on both the phases ?

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If you could please look up this subscription : sub_1Q4uQOGei7MrDZaxQcE5ve5b

brittle wing
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Set it on the 2nd phase,

hollow dirge
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ah , okay. Let me try that please

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sub_1Q4uaeGei7MrDZaxsJe51an7

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I am sending the following payload while trying to create a subscription schedule :

        customer: '<stripeCustomerId>,
        end_behavior: 'release',
        start_date: 'now',
        phases: [
          {
            items: [{ price: <priceIdForTheExistingProduct> }],
            iterations: 1,
          },
          {
            items: [{ price:<priceIdForTheProductIwantoUpgradeTo> }],
            iterations: 11,
            proration_behavior: 'always_invoice',
          },
        ],
      },
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The request ID for it : req_1TTQQWPRy8rHPO

brittle wing
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OK, it looks good to me.

hollow dirge
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Can you please look at this ? : sub_1Q4uaeGei7MrDZaxsJe51an7

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I want the customer to be charged for $80 the moment they succesfully upgrade though ?

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and then $99 going forward

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They are not being charged $80 (which is the difference between the plan they are paying right now and trying to upgrade to)

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The customer in question is : cus_QwoBvnIPnnPHqE

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Am I missing something here ?

brittle wing
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Let me take a look

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Looks like you haven't advanced the test clock to 1 Nov

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Can you advance to 1 Nov and check the invoice?

hollow dirge
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Do I advance sub_1Q4uaeGei7MrDZaxsJe51an7 or sub_1Q4uZRGei7MrDZaxuDsADjAv ??

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The customer's currently got 2 subscriptions on the acc albeit one is scheduled

brittle wing
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The advancement will apply to all subscriptions associated with the same customer

hollow dirge
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sub_1Q4uZRGei7MrDZaxuDsADjAv It reverts back to $19 ?

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Customer : cus_QwoBvnIPnnPHqE

brittle wing
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Looks like the first invoice wasn't paid successfully, and the subscriptoin is therefore automatically cancelled

hollow dirge
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But, how ?

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I am using a test card that should pass

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I am using the 4242 one

brittle wing
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How did you set the default payment method for this subscription ?

hollow dirge
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In our app, we have a checkout session that creates the subscription for the first time, I used the checkout session with a stripe hosted page and entered the card details there. I did not modify the customer except for creating the subscription schedule and test clock advancements

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The checkout session has given us no problems ever 🤞

brittle wing
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Ok, so you didn't specify a payment_method when creating a subscription schedule, am I right?

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Therfore, Stripe doesn't have a payement_method to pay invoices generated by the subscription.

hollow dirge
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Yes, I did not supply payment_method when creating the schedule

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Can I not upgrade using the payment details I have for the customer ?

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Do I need to resave it ?

brittle wing
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I'm not sure if I understand you

hollow dirge
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The customer journey is :

  1. The customer comes to the app, selects a plan and subscribes to it
  2. A checkout session is created and they are shown the stripe hosted page to pay for the subscription.
  3. The customer comes back and clicks on a button that says Upgrade this is when I create the subscription schedule.

But, if I understand you correctly. Before, I create the subscription schedule I need to create a checkout session in setup mode and use the payment details from there to pass it when creating the subscription schedule, am I right ?

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If my assumption above is right, then I am asking if I can use the payment method of a customer that is already stored when they complete their checkout in Step 2 and avoid recollecting it ?

brittle wing
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Thanks for the clarification. Yes you can use the already saved payment method to schedule a subscription

hollow dirge
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How do I do that ?

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Please leave this thread alive for another hour as I want to try this

brittle wing
hollow dirge
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Thanks, let me try this

hollow dirge
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Hi there, I tried what you said . I tried passing in the default payment method to the second phase item.

I have run a simulation using test clocks but still could not get this to work :

cus_QwqOz9UdkcU00X

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This is the request ID for the subscription schedule creation : req_dSSqqNx83KGwUA

brittle wing
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Let me take a look

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You only set the default_payment_method on the 2nd phase, and there's no payment_method to pay in the 1st phase.

hollow dirge
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It does seem like it's better than before, but can you please have a look at ?

cus_QwqcGJxaHX47dy . I find the invoice section very interesting and they have two subscriptions on the account.

req_PG8QhPeiFeVNYd

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The invoicing tells me that the customer got 67$ for the old plan and $99 for the new plan so they paid a total of $166 by Nov 1

What I expect is
On OCT 1 they get charged $80
On NOV 1 they get charged $99

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Do I need to delete the existing subscription when creating a subscription schedule or update the existing subscription before I create a subscription schedule ?

brittle wing
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Let me take a look

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What's the subscription ID? Have you advnced the clock to 1 Nov?

hollow dirge
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The subscription ID is : sub_1Q4wx6Gei7MrDZaxRGsjr1nR

Yes I have already advanced the clock to 1 NOV

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This is from the customer (cus_QwqcGJxaHX47dy) 's portal session. So they clearly got charged wrongly

image.png
brittle wing
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Ok, there's no proration invovled here because the phase 2 starts at the end of the 1st billing cycle

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Why do you expect the customer to be charged $80 on 1 Oct? the starting plan for this subscrpition on 1 Oct is $29

hollow dirge
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No, it should be $19

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There is a promoCode applied on checkout

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The price of the product is $29 but the amount they pay is $19

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Ok, there's no proration invovled here because the phase 2 starts at the end of the 1st billing cycle

Regarding this, I don't want to end until the end of the 1st billing cycle. I want it to be instant.

brittle wing
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What do you mean by "instant"? Accoding to your schedule setting, the subscription change only happens at the end of the 1st billing cycle

hollow dirge
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How do I make it so that "the moment the user clicks on upgrade I am charging them the difference between $19 (which is what they've paid) and $99" ?

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I don't want to make a change at the end of the 1st billing cycle instead do it when the user clicks on Upgrade

brittle wing