#iconate_docs

1 messages ¡ Page 1 of 1 (latest)

tawny frigateBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1290387803909263380

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

safe solstice
#

Hello
As far as I know, external account status would only be changed to errored if the payout to the external account fails. Otherwise it should stay in verified status even if you block it via the dashboard,

solar nest
#

Ok so its strictly platform controls through the dashboard. and we will only know something is wrong with the EA whenthe payout eventually fails, flipping the status to errored ?

safe solstice
#

I think so.. We don't know much about this since blocking an EA is dashboard specific feature and we don't know a ton about dashboard flows.

I would suggest you reach out to our support about that
https://support.stripe.com/?contact=true