#fmoor_subscription-decline
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woeful bloom
@sand spindle At that point, the card is being declined so you would have to get the customer back on your app/website to pay what they owe you
fmoor_subscription-decline
sand spindle
Right, but the invoice is now uncollectable. Do I need to create a new invoice?
woeful bloom
What do you call "uncollectable" exactly? Can you share an exact Invoice for me to look at?
sand spindle
the invoice status is set to Uncollectible in_1Q3LyS2cVr3o40jiDFb9pzGw
woeful bloom
Gotcha, but it can still be paid in that case so you can get your end customer back on your app and have them pay that Invoice