#nathan_best-practices

1 messages · Page 1 of 1 (latest)

jolly vaultBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1288934848735481867

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

marble hatchBOT
short ridge
#

Hi there 👋 I'm not sure what you're referring to by "our admin", but are you asking about an app that you're trying to build to run on an S700 which is being rejected when you try to submit it to the marketplace?

desert hearth
#

Sorry for unclarity

#

We have been using wisePosE devices for years on our platform and our users pair their reader by entering the registration code into their account in our system

#

We are now building an s700 app

#

Our assumption was that the s700 would be paired with our system in a similar manner

#

Which we have successfully done in Test Mode

#

And it functions perfectly

#

It would appear that the people testing our app are not taking the step of pairing the reader with our system, despite being provided with a login / password

#

Then they simply reject the app stating
"Your app failed to connect to the Stripe reader and there were defects in your app that prevented completion of the review."

short ridge
#

Are you talking about building an app that runs on an S700?

Or are you referring to building some other sort of app, like a POS app, that interacts with an S700?

desert hearth
#

Our app runs on the s700 device

short ridge
#

Gotcha, and then the app is being rejected when you try to submit it to the marketplace?

desert hearth
#

Yes

#

We've been approved in "Developer" mode

#

but when we submit on the production side of things we are getting rejected

#

I've run transactions with our stripe test card and everything works end to end

short ridge
#

Gotcha. Unfortunately we aren't familiar with that review process in this forum or what they check. I'd recommend reaching out to our Support team regarding this:
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

desert hearth
#

Are there any general support threads in Discord?

short ridge
#

No there isn't.