#bensontrent_api

1 messages ¡ Page 1 of 1 (latest)

rain roverBOT
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main summit
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How did you reach out?

steep storm
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Through the Stripe Insiders forumn and through the Stripe Apps GitHub page.

main summit
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Oh ok. I recommend reaching out through support next time

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You will get a response that way

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But let me look at this

steep storm
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Ok, thank you!

main summit
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Is that key allowed to create a shipping rate? I see that it's not allowed to update one, but have you tried creating one?

steep storm
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I haven't tried creating one, but we do not need to create shipping rates in relation to our app, We need to add additional metadata to the Shipping Rate to define the default Carrier, Service and Packaing Type. For Example, {carrier: "fedex", service:"FedExStandardOvernight", packaging:"FedExStandardEnvelope"}

main summit
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Can you try creating one? That will help narrow down the problem

steep storm
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Ok

main summit
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Wondering if it's allowed to write/create

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but not write/update

steep storm
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Yes, I can create but not update. I created shipping rate shr_1Q3JKnLH6KKgKRTnTJRrvzVn

main summit
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Interesting

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That helps

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Ok this is likely a bug that'll need more time/investigation by the apps team

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So I recommend you write in to support here: https://support.stripe.com/contact/email with this info

steep storm
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Awesome thanks for your direction! I really appreciate it!

main summit
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No problem

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Can you mention my discord handle codename_duchess in the ticket?

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That way I can find it once you've written in and escalate properly