#mrobjectoriented_unexpected
late sierraBOT
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- mrobjectoriented_docs, 13 minutes ago, 18 messages
- mr_checkout-trial, 2 days ago, 7 messages
visual dust
frozen sail
Are you changing from monthly to yearly? Or just the "tier"?
late sierraBOT
bleak lodge
Hey! Taking over for my colleague. You want to disable proration ?
bleak lodge
Sorry, i'm not sure to understand what are you expecting ? can you share more details please ?
bleak lodge
What is not clear/expected in this screen ?
bleak lodge
It's the next year charge.
visual dust
Why is it charging for the next year?
bleak lodge
The Subscription is still active. You updated the Subscription so the remaining period of the next year is soustraction and you pay the new billing period (next year)
visual dust
So it is charging me 2024-2025 (prorated) + entire 2025-2026?
bleak lodge
Yes
visual dust
Is there a way to change this behaviour?
I don't want the customers to pay for the next year
bleak lodge
Nope. But I think you can do some workarounds, like canceling the Subscription at period end.
visual dust
damn
okay let me convey this to my team
okay another question, I am on this subscription plan
when I want to switch to another monthly, I see this bill date
but when I want to switch to a yearly subscription, I see this bill date (2025)
why is this getting charged by the end of the next year?
bleak lodge
why is this getting charged by the end of the next year?
because the cureent year+next one are payed now. The next billing period start October next year
visual dust
the current one is worth 96, the yearly one is worth 228, they are getting the rest of the year for just 96 in that case
it will be all settled only if the customer actually pays for the next billing period
the customer can choose to not pay it and still enjoy a year of 228-worth plan in just 96
bleak lodge
Let me know if there's any follow-up Qs I can answer!
late sierraBOT
visual dust
As per my last message, the customer will be at an advantage of cheating us
Is that correct?
visual dust
Soma I just explained a few messages ago
visual dust
the current one is worth 96, the yearly one is worth 228, they are getting the r...
Please read from here
visual dust
because the cureent year+next one are payed now. The next billing period start O...
I don't understand, I am trying to switch to the yearly, so I should pay in advance. Why will I pay at the end of the billing cycle?
dusty totem
can you share a specific Subscription ID (sub_xxx) where you made the upgrade and think the user is not paying enough?
dusty totem
is the $96 invoice the issue? in_1Q3Ee8CahU6XTxII0esxpGay
visual dust
The issue is if I change to multi-platinum, why is nothing extra being charged today?
Multi platinum is 229
Current one is 96 a year
dusty totem
can you actually do the update, and share the invoice where you were expectint to see $229?
visual dust
consider this subscription sub_1Q3EV3CahU6XTxIIgfSRuQ78 (I did the update)
why is the next payment due on Oct 26 2025?
the customer is getting a whole year of this subscription
and they will be charged after the billing cycle?
isn't that weird?
late sierraBOT
visual dust
sure thingy
vernal kelp
Okay sorry, server is busy.
So you are asking why there is a proration item for $226.75 that is being applied to the next Invoice?
visual dust
my question is:
- I am on the 96 USD/year plan
- I change to 229 USD/year plan
- I don't get charged anything until 2025, why? I should have been charged a prorated amount of something less than 229 immediately
vernal kelp
You are using the Portal to perform this update it looks like
In which case you need to set proration_behavior: 'always_invoice': https://docs.stripe.com/api/customer_portal/configurations/create#create_portal_configuration-features-subscription_update-proration_behavior
That forces and Invoice immediately upon update