danielft0007_api

[ripe shuttle]

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[stuck gazelle]

Urgent Request for Solution to Multiple Subscriptions Issue

Dear Stripe Team,

I hope this message finds you well. I'm reaching out to seek your urgent assistance in resolving a significant problem we've encountered with our subscription model.

Our Business Context

We are on the verge of a venture capital investment from a firm that exclusively invests in B2B SaaS companies. Our investment rounds range from $10 million to $80 million for companies planning global expansion. Addressing this issue is critical for us, and we believe it affects many other SaaS companies as well.

Currently, the trend in the SaaS industry leans toward upselling additional subscriptions to customers rather than upgrading existing ones. This approach has proven to be the most effective way to increase customer loyalty and retention.

The Problem with Processing Multiple Subscriptions Simultaneously

We have identified a gap in your service that lacks the capability to process payments for multiple subscriptions in a single transaction. This issue is particularly pressing as we are investing in a global business that operates as a marketplace for subscriptions, where customers often have multiple subscriptions in their cart.

Here are the specific challenges we're facing:

Bank Card Blockages

When a customer attempts to purchase multiple subscriptions simultaneously—initiated as separate subscriptions—payment issues arise. After the second transaction on the same day, banks automatically block the customer's card, interpreting it as a potential card-cleaning fraud attempt. This not only disrupts the payment process but also negatively impacts the customer experience.

Subscription Renewal Issues

Looking ahead, when these subscriptions are up for renewal in a year, Stripe will attempt to process payments for each subscription separately. Despite sufficient funds, banks may block the card after several transactions, preventing payments for the remaining subscriptions and straining customer relationships.

Alternative Solutions and Their Limitations

One alternative is for each startup to develop its own subscription management system, using Stripe solely as a payment processor. While feasible, this approach introduces complexities: project fragmentation, additional costs, and resource allocation challenges. Some of our startups are even considering direct agreements with Visa and MasterCard. Although we're skeptical about this route, companies generating $10–30 million in MRR might contemplate such options due to their substantial customer base.

Our Request for Assistance

We kindly ask for your support in proposing a solution to our problem. Is it possible for Stripe to introduce a feature that allows for the one-time collection of payments for multiple subscriptions in a single transaction? This capability would be immensely beneficial for us and many other SaaS companies aiming to boost MRR by upselling additional subscriptions.

Implementing zero-dollar subscriptions, as previously suggested, is not acceptable for us because it distorts our key business metrics (churn rate, LTV, MRR). Accurate data is essential for presenting to investors and for our planned global market expansion.

Conclusion

We rely on your expertise to help us and other SaaS companies efficiently manage multiple subscriptions simultaneously, without risking customer card blockages and while maintaining the integrity of our financial data.

Thank you in advance for your support. We look forward to your prompt response.

Sincerely,

Daniel

[gloomy flax]

I think it's best to contact stripe support directly in this case.

[grizzled comet]

Yes it's best to contact Support. Here we are more of helping on transactional technical question, like code, integration, etc

Is it possible for Stripe to introduce a feature that allows for the one-time collection of payments for multiple subscriptions in a single transaction
I don't think we have this kind of feature today, unfortunately

When a customer attempts to purchase multiple subscriptions simultaneously—initiated as separate subscriptions—payment issues arise. After the second transaction on the same day, banks automatically block the customer's card, interpreting it as a potential card-cleaning fraud attempt. This not only disrupts the payment process but also negatively impacts the customer experience.
Could you provide an example? We would be happy to zoom close into it

Looking ahead, when these subscriptions are up for renewal in a year, Stripe will attempt to process payments for each subscription separately. Despite sufficient funds, banks may block the card after several transactions, preventing payments for the remaining subscriptions and straining customer relationships.
Here too, we can look into the declines