#zen_connect-verification
junior heronBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1288532039863238667
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
fallow birch
Hello! Can you give me the request ID where your passed in address_no_match so I can take a look? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
upper talon
Hi! Here's the request ID: req_ivlwftzxD4CWPG
and via the dashboard:
https://dashboard.stripe.com/acct_1Q2cHHQ4zunePm6s/test/logs/req_ivlwftzxD4CWPG
fallow birch
Looking...
Hm, at first glance this seems unexpected. Continuing to investigate, will be a few minutes though.
We're continuing to investigate, but in the meantime do you have the same issue when you set the Account's company address to address_line1_no_match directly instead of doing it through a Person update? https://docs.stripe.com/api/accounts/update#update_account-company-address
upper talon
Okay, I just tried and it didn't work:
- Create account in dashboard
- Edited business address
- Added person w/address
- Wait for verification
- Account enabled
Here's the request ID for adding the business address: req_zhNbaxpn5VcyWM
Followed by the request to add the person w/address: req_paSlTUUhzj3rzW
fallow birch
Okay, we confirmed using address_line1_no_match on a Person won't work, it has to be set on the account itself. If you also set a Person's address it will validate. You need to not set the address on the Person and you should see the behavior you expect. address_line1_no_match only works on business addresses, not individual/person addresses.
upper talon
I see … this used to work up until a couple days ago - did something change recently?
fallow birch
Ah, possibly. Can you share a request ID where you updated this and it worked as expected?
upper talon
Lemme ask my QA folks - this may take a little while
junior heronBOT
sullen condor
zen_connect-verification
@upper talon I think it might be best to reach out to our support team to follow up if you find an example where it worked and they can help dig into whether something changed with the behaviour. Often the issue is that you're passing other details that force verification such as a specific SSN or DoB for example. But our support team will be better equipped to track this down: https://support.stripe.com/contact
upper talon
Alright - thanks
(I did find an example - https://dashboard.stripe.com/test/connect/accounts/acct_1Q1nybQ2JvhikRcc/activity )
sullen condor
Do you have a more specific pointer? I'm looking and that account seems to have moved to active exactly as you passed address_not_match on one of the updates so I'm confused. You did a lot of separate API requests on it and triggered many different Events though
upper talon
We set the person and the company's address on the person and on the company in two requests.
Here's the resulting event from the person update: https://dashboard.stripe.com/acct_1Q1nybQ2JvhikRcc/test/events/evt_1Q1o1EQ2JvhikRcczy22Pxux
sullen condor
okay so that Event didn't change anything about payments being active right?
I'd recommend working with our support team for a follow up and they can better investigate though. You can contact them here directly: https://support.stripe.com/contact