mildiemilk_webhooks | Stripe Developers | Page 1

lean oreBOT Sep 25, 2024, 9:35 AM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1288433717613695008

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

#

fast pine Sep 25, 2024, 9:35 AM

#

👋 happy to help

#

would you mind elaborating more?

patent wraith Sep 25, 2024, 9:36 AM

#

yes, I got the email notification when credit card failed

#

but didn't received when SEPA failed

fast pine Sep 25, 2024, 9:37 AM

#

are you a customer?

patent wraith Sep 25, 2024, 9:37 AM

#

I'm developer

#

now I'm on test mode

fast pine Sep 25, 2024, 9:38 AM

#

in test mode you don't receive any emails

patent wraith Sep 25, 2024, 9:39 AM

#

I'm using the same email with stripe member as I saw the stripe doc mentions how to test sending email notification on the test mode

#

and now for credit card failed payment is working fine for me, I got the email as I sen t you the image above

fast pine Sep 25, 2024, 9:41 AM

#

ok please contact https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

#

they will be able to help you

patent wraith Sep 25, 2024, 9:42 AM

#

Thank youuu

#

and what kind of issue I can contact in this channel?

fast pine Sep 25, 2024, 9:44 AM

#

integration questions

#

developer related questions

patent wraith Sep 25, 2024, 9:44 AM

#

I seee

#

I also have questions about retry fail payment

fast pine Sep 25, 2024, 9:46 AM

#

yes sure

patent wraith Sep 25, 2024, 9:46 AM

#

Can I test auto retry credit card fail payment on the test mode?

fast pine Sep 25, 2024, 9:46 AM

#

is this related to subscriptions?

patent wraith Sep 25, 2024, 9:49 AM

#

yes

fast pine Sep 25, 2024, 9:50 AM

#

yes you can

#

first you need to check your failed payments settings https://dashboard.stripe.com/settings/billing/automatic#:~:text=Manage failed payments

#

I think based on the settings page that only failed card payments get an email

Send emails to customers to update failed card payment methods

patent wraith Sep 25, 2024, 9:55 AM

#

I already enabled because I received the email when credit card failed but not working on SEPA direct debit

fast pine Sep 25, 2024, 9:55 AM

#

the message said "Send emails to customers to update failed card payment methods"

#

so it won't work for SEPA

patent wraith Sep 25, 2024, 9:58 AM

#

ah, that makes sense. Did you mean there is no auto-send email notification from Stripe if SEPA failed?

fast pine Sep 25, 2024, 9:58 AM

#

yes

patent wraith Sep 25, 2024, 10:00 AM

#

so the AI gave me incorrect data, right? 🫠

lean oreBOT Sep 25, 2024, 10:00 AM

#

next jolt Sep 25, 2024, 10:04 AM

#

Yes, doesn't seem right.

#mildiemilk_webhooks