#jared_issuing-decline
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serene niche
jared_issuing-decline
@inner field I'm a bit confused by the wording. Is the Issuing card being used at a merchant accepting payments via Stripe? Are you testing? What's the overall background?
Because it's totally common for a merchant to ask for say $100, and then you approve the Issuing Authorization but they (the merchant) ends up declining, for example if they see a bad ZIP or a bad CVC or whatever.
I need more specific details from you about what you are trying to debug exactly
inner field
Hey thanks for looking into this. Sorry about the confusing wording.
"Is the Issuing card being used at a merchant accepting payments via Stripe?"
For these examples, we are seeing other customers able to make purchases at the same merchant.
serene niche
sure but I mean the merchant can do whatever
inner field
"Because it's totally common for a merchant to ask for say $100, and then you approve the Issuing Authorization but they (the merchant) ends up declining"
This seems like the situation we are seeing possibly. Is there any feedback we can get from the Stripe API when these charges are declined even after we approve the authorization?
serene niche
So my read here is that this is purely an account support issue right now. It's not a developer ask based on your code and you're asking to investigate what happened with those transactions right? If so it's better directed at our support team: https://support.stripe.com/contact/email
For your other question: You'd know if the Issuing Authorization is closed and there's no Issuing Transaction created
inner field
"You'd know if the Issuing Authorization is closed and there's no Issuing Transaction created"
So the feedback we can get is that it is reversed, but we can't find out why. Is that right?
serene niche
correct. Imagine you're a merchant and you're accepting a payment and as the customer enters card details, you ask the bank, they said "sure here's your money but by the way the CVC was wrong" then you might decide to not accept the payment after all. And there's no "reason" given back to the issuer (you) in that case.
That's just an example though. You might reject for risk reasons, or maybe some inventory issue right after the payment, etc. But as the issuer you can't really know the why for sure
serene niche
Sure thing! I'd still recommend reaching out to our support team to ask about those specific cases, maybe they can see something internally that would help: https://support.stripe.com/contact