_api

[plucky remnant]

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[frigid fog]

You should ensure that your Stripe account has sufficient balance before submitting the refund. If your Stripe account doesn't have enough balance, adding funds can be done: https://docs.stripe.com/get-started/account/add-funds; or you can wait for any upcoming payment becomes available in the balance

[scenic cargo]

So, does this mean that the process of refunding using the charge or payment attempt option has nothing to do with the balance of the stripe management account, and that a refund is only possible if the balance of the stripe account exists only when making a refund using the origin option as above?

[frigid fog]

A refund will take the funds from your Stripe account balance, and it will only be successful if your account has sufficient balance, i.e. Stripe account balance >= refund amount

[scenic cargo]

I understand. However, when using the refund api and using chargeId to create a refund, a refund was made, but when using the orgin option and making a refund, an error appears saying that there is insufficient balance in the stripe account. Is there a difference between the two methods?

[frigid fog]

when using the orgin option and making a refund, an error appears saying that there is insufficient balance in the stripe account.
Could you share the request ID (req_xxx), so that I can check how your refund was initiated?

[scenic cargo]

Sure.

req_mzoOKJFxdVNEw6

[frigid fog]

Customer cash balance and customer credit balance are two different things.

Downgrading the subscription credits the funds to the customer credit balance.

Customer cash balance is the payment collected from the bank transfer.

You shouldn't use Customer cash balance to refund if the payment is not made from the bank transfer. No balance is available from the bank transfer

You should refund on the original charge. Please see the guide here on how to refund the customer credit balance for downgrading subscription: https://support.stripe.com/questions/refunding-credit-balance-to-customer-after-subscription-downgrade-or-cancellation

[scenic cargo]

okay. The document you sent has already read.

So let's assume that there are two $300 subscription payments.
If two items are canceled at once and the quantity is updated to 0, and the credit balance becomes $600, do I have to refund each of them twice since there are two chargeIds of $300?

[frigid fog]

Yes, that's right

[scenic cargo]

I unserstood. Thank you for explain