nielsen_financialconnections-connect | Stripe Developers | Page 1

tall flaxBOT Sep 23, 2024, 9:08 PM

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nielsen_api, 3 days ago, 8 messages

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earnest tartan Sep 23, 2024, 9:47 PM

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Hi there

feral stirrup Sep 23, 2024, 9:47 PM

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Hello

earnest tartan Sep 23, 2024, 9:47 PM

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Do you have an example PaymentIntent ID?

feral stirrup Sep 23, 2024, 9:47 PM

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This is for a SetupIntent

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Try this one

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seti_1Q2J9TIv5qZ8Xj8O2ZaktNDS

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It's test data

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this is what we see

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Humana is the Stripe Account Account we want to display

earnest tartan Sep 23, 2024, 10:00 PM

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I see you're using on_behalf_of

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The account you're using for the value of on_behalf_of doesn't have much information 🤔

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Le me do a quick test

feral stirrup Sep 23, 2024, 10:04 PM

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what information should I configure?

earnest tartan Sep 23, 2024, 10:08 PM

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Give me a few more minutes to dig in

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Okay, I see what's happening here

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This is expected. Since you're working with Custom connected accounts and setting up the SetupIntent for a customer on the platform account, it makes sense that future off-session charges will also happen on the platform account. Because of this, the Financial Connections modal reflects details about the platform account since that's the account that your end customers will have a relationship with

feral stirrup Sep 23, 2024, 10:16 PM

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Is there a way to have the modal show the stripe connect account information using destination charges?

tall flaxBOT Sep 23, 2024, 10:18 PM

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bitter mason Sep 23, 2024, 10:24 PM

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nielsen_financialconnections-connect

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What do you see on https://dashboard.stripe.com/settings/financial-connections? There's a setting that lets you pick what to show there

feral stirrup Sep 23, 2024, 10:30 PM

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Yes we have that on

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and it works if we load the stripe sdk with the stripe connect account

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but that's for direct charges

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we're using destination charges and our stripe rep told us on_behalf_of should work with destination charges

bitter mason Sep 23, 2024, 10:32 PM

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Then this looks like a bug to me if it doesn't work. It definitely should, that's what that setting is supposed to control. If it's not working then I'd recommend reaching out to our support team and providing detailed information about your use case with exact example objects and they will be able to help investigate what's causing this. You can contact them here: https://support.stripe.com/contact/

feral stirrup Sep 23, 2024, 10:34 PM

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Ok will do then.

bitter mason Sep 23, 2024, 10:35 PM

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Thanks!

#nielsen_financialconnections-connect