vmehtawhq_api | Stripe Developers | Page 1

alpine remnantBOT Sep 23, 2024, 3:42 AM

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pearl cove Sep 23, 2024, 3:42 AM

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fiery ermine Sep 23, 2024, 3:45 AM

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This isn't an API to Stripe. Stripe request ID should look like req_xxx. Could you share the Stripe request ID, so that I can take a look why this error occurred? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

pearl cove Sep 23, 2024, 3:46 AM

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This is stripe js sdk that's making call for reader I think.

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Are readers handled by 3rd party company?

fiery ermine Sep 23, 2024, 3:48 AM

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Oh sorry! JackRabbitService is an internal service

pearl cove Sep 23, 2024, 3:48 AM

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yeah

fiery ermine Sep 23, 2024, 3:49 AM

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Stripe readers are self-owned. Could you share the terminal ID (tmr_xxx), so that I can look into it further?

pearl cove Sep 23, 2024, 3:49 AM

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Yeah, give me a sec

fiery ermine Sep 23, 2024, 3:54 AM

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Does this error only occur recently? Or is it intermittent?

pearl cove Sep 23, 2024, 3:55 AM

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I am not sure about the terminal id here, this screenshot was taken at customer's end and support agent took this screenshot. Should be one of these terminals: tmr_Ft1KWQqDEMJhjQ, tmr_Ft0qDQboV71sZy.
There's also one in screenshot.

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This is the first time seeing this

fiery ermine Sep 23, 2024, 3:57 AM

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Are all terminals facing the same issue? Or just the one in the screenshot?

pearl cove Sep 23, 2024, 3:57 AM

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Just heard from one only for now

fiery ermine Sep 23, 2024, 3:59 AM

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The one in screenshot was tmr_Ft0r9w8iXIP70H. Looking into it now

alpine remnantBOT Sep 23, 2024, 4:02 AM

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fiery ermine Sep 23, 2024, 4:07 AM

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I'm able to see the same error log at our end. The issue is unlikely due to an integration issue since other readers are working fine. Can I suggest you writing to Support https://support.stripe.com/contact with the terminal serial number or terminal ID with the issue and screenshot, so that we can check with the relevant team?

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

pearl cove Sep 23, 2024, 4:09 AM

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Sure, could you confirm which terminal id it is and any log reference or anything else that you want to give me to add to that ticket.

fiery ermine Sep 23, 2024, 4:11 AM

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The terminal ID is tmr_Ft0r9w8iXIP70H (serial number WSC513124016693). The log reference would be the error in the screenshot

pearl cove Sep 23, 2024, 4:12 AM

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Thanks, that helps!

fiery ermine Sep 23, 2024, 4:13 AM

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No problem! Happy to help 😄

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