karen_api | Stripe Developers | Page 1

dusty oceanBOT Sep 18, 2024, 4:17 PM

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weary relic Sep 18, 2024, 4:19 PM

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lethal warren Sep 18, 2024, 4:20 PM

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Hello! Is the account trying to install the app activated and in good standing?

weary relic Sep 18, 2024, 4:22 PM

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yes, we tried with 2 different accounts (real, live accounts in good standing).
This is one of the account trying to install the app: jz@

lethal warren Sep 18, 2024, 4:24 PM

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This is a public server, anyone can see anything you share here. You might want to edit your message to remove that email address.

weary relic Sep 18, 2024, 4:24 PM

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ok. will remove now

lethal warren Sep 18, 2024, 4:24 PM

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Also, I'm unable to look up accounts by email address anyway. You would need to provide a Stripe ID associated with the account, like a request ID or account ID.

weary relic Sep 18, 2024, 4:25 PM

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ok, looking into it

lethal warren Sep 18, 2024, 4:25 PM

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That said, I'm not sure I'll be able to help you with this issue further. It's likely something specific to your account or app that support needs to help you with: https://support.stripe.com/contact/email

weary relic Sep 18, 2024, 4:26 PM

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you mean, the account trying to install the app has issues, or the account that is the owner of the app has issues ?

lethal warren Sep 18, 2024, 4:26 PM

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It could be either or both. That's what support can help you determine.

weary relic Sep 18, 2024, 4:28 PM

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We already sent an email to https://support.stripe.com/contact/email.
Is there someone who can help us right now? this is urgent.

If i share with you the account IDs, will you still be able to check if the accounts have any issues ?

lethal warren Sep 18, 2024, 4:29 PM

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I can have a look, sure.

weary relic Sep 18, 2024, 4:29 PM

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this is the ID trying to install the app: acct_1Pw4JvBvR3nWvj5J

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this is the ID that is Owner of the app: acct_1Mlch8KKyuWxWGrx

lethal warren Sep 18, 2024, 4:34 PM

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It does appear this is an issue you'll need to work with support on. Waiting for a reply from them is your next step. I'm sorry I can't help you further here.

#karen_api