#chris_api
quiet berryBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1285602275234152491
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
livid wedge
barren thicket
Ok, and you say you encounter some kind of error. What is that?
I cna try to point you in the right direction, but depending on what the error/issue is you might need to work with the vendor of the platform you use since you might not control the code.
quiet berryBOT
barren thicket
Where do you see that? Do you have a requirest id you can share?
livid wedge
No, it happens on the website and never seems to reach Stripe
barren thicket
Open up your browser developer console to see if there are any console error or failed requests
livid wedge
can I do that in safari or do I need to do it chrome please?
barren thicket
Any browsr should allow that
But it sounds like you might need to contact the platform provider here for hlep with configuring your plugin
livid wedge
let me try and reproduce it in chrome again I try and get a screenshot of the actual error message
there are no console errors
obsidian hawk
Hi there 👋 jumping in as my teammate needs to step away soon. That error indicates you're trying to pass card numbers to Stripe, rather than using a Stripe frontend component to collect those details. That puts a higher PCI compliance burden on you, so we've started blocking that behavior by default. The support article linked to in that message explains a bit more about that behavior and the process for getting that access if needed.
livid wedge
Is that's what is referred to as SCA compliance?
obsidian hawk
No, it's PCI compliance
https://stripe.com/guides/pci-compliance
