#stefan-colic_unexpected

1 messages ¡ Page 1 of 1 (latest)

analog havenBOT
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toxic marlin
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hi there!

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are you trying this in test mode?

fickle beacon
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No, i tried it in live mode

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I hope i explained concisely what the problem is

toxic marlin
fickle beacon
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Yes

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And it works if i have previously a connected account to any platform. But if no connected account i don't get this option.

toxic marlin
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what type of connected account are you creating? Standard, Express, or Custom?

fickle beacon
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I would expect also for the first steps when i want to create the connected account for the first time for Platform A, that i can use the info of some other account (not a connected one).

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It's a Standard account

toxic marlin
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got it. unfortinately we are not very familiar with the Legal Entity Sharing flow. I recommend asking Stripe support directly: https://support.stripe.com/contact
make sure to include specific account IDs (acct_xxx) with this issue.