brian-o_unexpected | Stripe Developers | Page 1

supple pondBOT Sep 13, 2024, 4:38 PM

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woeful marlin Sep 13, 2024, 4:38 PM

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Hello

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Are you reproducing this on a simulator?

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Or are you using an actual device for this?

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And what version of the Stripe React Native SDK are you using?

indigo turtle Sep 13, 2024, 4:40 PM

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actual device

woeful marlin Sep 13, 2024, 4:41 PM

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Are you able to reproduce on an simulator? Would it be quick for you to test that?

indigo turtle Sep 13, 2024, 4:41 PM

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"@stripe/stripe-react-native": "0.37.2",

woeful marlin Sep 13, 2024, 4:41 PM

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And just to be clear this doesn't happen with a larger device?

indigo turtle Sep 13, 2024, 4:41 PM

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yeah let me try, give me a sec to build.

woeful marlin Sep 13, 2024, 4:41 PM

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Thanks!

indigo turtle Sep 13, 2024, 4:41 PM

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yes correct

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my device is on 17.5 in the simulator. in real life my device is on ios 18

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could be the issue

woeful marlin Sep 13, 2024, 4:43 PM

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Oh okay so you can't repro on simulator?

indigo turtle Sep 13, 2024, 4:43 PM

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it wasnt before, its rebuilding currently

woeful marlin Sep 13, 2024, 4:44 PM

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Gotcha, and I don't remember -- is there an easy way to force iOS 18 on simulator?

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Or you are building for iOS 18 right now?

indigo turtle Sep 13, 2024, 4:45 PM

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well i dont have ios 18 on my xcode yet, so i only have 17.5.

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im going to try to repoduce on ios 17.5 smaller device 13 pro in the simulator

woeful marlin Sep 13, 2024, 4:46 PM

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👍

indigo turtle Sep 13, 2024, 4:48 PM

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welp it worked on ios 17.5 smaller device 13 pro in the simulator

i was having the issue previously on the 14 pro, odd

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i wouldnt want to say its just my device

woeful marlin Sep 13, 2024, 4:48 PM

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Hmm okay so the only difference here in your test is iOS 18 vs. 17.5 and the 14 pro vs 13 pro?

indigo turtle Sep 13, 2024, 4:49 PM

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yes and 17.5 also is just on simulator. vs 18 is my actually built device

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i dont want to try to download 18, i dont want to upgrade till its stable in xcode, which i havent researched

woeful marlin Sep 13, 2024, 4:50 PM

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Yeah that's understandable

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Alright my recommendation in this case is to write into our Support team via https://support.stripe.com/contact/login with your video, your code, and the exact device that you tested with. We will need to try to reproduce from our end in the same manner to be able to investigate.

Stripe: Help & Support

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indigo turtle Sep 13, 2024, 4:54 PM

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will do!

ill do that later, i was just wanting to see how to report this, ill try to reproduce on a buddys phone that also has ios 18 iphone 15 pro max, ill see if the issue is still there.
We tested that it works on devices with 17.5 in the simulator, and i didnt have this issue prior to having ios 18.

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Thank you

woeful marlin Sep 13, 2024, 4:55 PM

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Sounds good!

#brian-o_unexpected