#equilibrium_unexpected

1 messages ¡ Page 1 of 1 (latest)

gentle sundialBOT
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echo otter
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Here's the error that the end-user received

cashapp.jpg
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On the dashboard, I can see that the confirmation step resulted with an error

"message": "The customer did not approve the payment before it expired.",

could that be the reason?

echo otter
prisma beacon
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Sounds like the redirect from Safari to the Cash App app isn't working?

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Which button on that cash.app URL did the hit? Do they have the Cash App app installed?

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The way this works is we redirect customers to Cash App and they approve the payment in their app. If they don''t have the app installed then I guess that'll fail?

gentle sundialBOT
prisma beacon
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The 'Safari opening the page' is probably because it's looking for the Cash App app on the device and it isn't there

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Univeral app link or whatever they're called

echo otter
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we previously only had Apple/Google wallets + card payment

Stripe enabled Klarna/CashApp and I have not really tested this end-to-end nor Im familiar with CashApp, to be honest

The payment intent is saying that maybe the user took a long before confirming?

or its probably that they dont have the app installed, that might be the issue as well

error-cashapp.PNG
prisma beacon
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Yes the intent confirmation attempt will 'timeout' after a period of time if the customer doesn't approve it in the app, which is the error you're seeing in the Dashboard

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The underlying issue I suspect is that this customer just does not have the Cash App app installed

echo otter
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so you mean that the timeout is not the issue that the customer faced (in case for example they created a payment intent.. left the phone .. and then tried to confirm the payment after 1 hour)

you are suggesting that they most likely dont have the Cah App installed, right?

and then the payment intent expired on its own after 1 hour since the customer didnt confirm it in the given time (because they dont have the Cash App installed)

shy fjord
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hi! I'm taking over this thread.

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yes that's correct

echo otter
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alright, got it

appreciate the clarification

is the 1-hour expiry thing specific to Cash App? since payment intents for card, Apple Pay, etc.. don't expire, right?

shy fjord
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I'm not very familiar with Cash App. But I confirm that PaymentIntent for cards won't expire yes.

echo otter
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got it, I believe thats it

Thank you for the help