#wadud_webhooks
earnest agateBOT
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quick adder
Sure, seems like we require verification information from that account before they can be fully onboarded to the platform. Totally normal, and you'd use our hosted onboaridng UI to collect/provide that info: https://docs.stripe.com/connect/hosted-onboarding
void haven
One thing that I might have missed above, this integration is for the QA environment and is in test mode and the SSN last 4 digits provided is 0000, on the last page of the stripe connect portal for users, when it finalizes the information it states verifying on the top of the information section which has the phone and ssn last 4 digits verification and then it does verifies them and stated verified but then it passes the information as individual.id_number is due
quick adder
If you're in test mode then you need to onboard accounts using the test data here: https://docs.stripe.com/connect/testing
If you use any information that isn't from that page you'll likely trigger an actual verification (hence all the requirements)
void haven
Now even if I resend the account.updated webhook it still passes this information in the requirements and I've read in the Stripe documentation that this is required when the verficiation with ssn last 4 digits fail, why does it fail in the test mode for 0000 :
"requirements": {
"alternatives": [
],
"current_deadline": null,
"currently_due": [
],
"disabled_reason": null,
"errors": [
],
"eventually_due": [
"individual.id_number"
],
"past_due": [
],
"pending_verification": [
]
},
quick adder
Did you onboard the account using all information from the URL I just shared? Address, date of birth, etc
void haven
Yes, all the information was provided on the stripe connect portal (used test information as it is in test environment)
Business type, firstname, lastname, complete address, phone number, last 4 digits of SSN and then website URL and then all the info was verified.
quick adder
What's the acct_xxx ID?
void haven
"id": "acct_1PncFd4JXrCx1LDi",
Also, I've not worked much with Stripe so don't mind me but where do I check that what information was actually passed for connect account creation ? So I can verify that it passes the ssn last 4 digits and the other information?
quick adder
I guess I don't really understand the issue? The account seems enabled and verified to me – both payouts and charges are enabled, as reflected on the most recent account.updated event: evt_1PncHw4JXrCx1LDiU0ZwUnlw
void haven
Then why is it passing this information as requirement? in the response body?
"requirements": {
"alternatives": [
],
"current_deadline": null,
"currently_due": [
],
"disabled_reason": null,
"errors": [
],
"eventually_due": [
"individual.id_number"
],
"past_due": [
],
"pending_verification": [
]
},
This is for the account
acct_1Pxwkt37RbsokLGr
quick adder
You just sent me a different account? acct_1PncFd4JXrCx1LDi
Please can you take time to creafully describe the issue. In any case, this can occur and your integration needs to be able to handle scenarios where additional verification is requested: https://docs.stripe.com/connect/handling-api-verification#determine-if-verification-is-needed
void haven
Yes, I mentioned that account but I can find the webhook call for account.updated for that account. I can look into another account to send you the information for that account. and the last response as well.
quick adder
Find them where? Those events fire on the connected account and you (the platform) would receive them on your Connect endpoint assuming you have one configured: https://docs.stripe.com/connect/webhooks
void haven
I have an account with ID: acct_1PxwN7QTzTUAJB7Y that I connected yesterday, on the stripe dashboard in the test mode, it shows payouts status as paused soon on the top.
When I see at the API logs of this account, it has two for POST v1/accounts
This first api log for POST v1/accounts has the requirements object contains:
"currently_due": [
"tos_acceptance.date",
"tos_acceptance.ip"
],
"disabled_reason": "requirements.past_due",
"eventually_due": [
"individual.id_number",
"tos_acceptance.date",
"tos_acceptance.ip"
],
"pending_verification": [
"individual.address.city",
"individual.address.line1",
"individual.address.postal_code",
"individual.address.state",
"individual.id_number"
]
},
For the second api log for POST v1/accounts the requirements object contains:
"disabled_reason": "requirements.pending_verification",
"eventually_due": [
"individual.id_number"
],
"pending_verification": [
"individual.address.city",
"individual.address.line1",
"individual.address.postal_code",
"individual.address.state",
"individual.id_number"
]
},
When I look at the developers>webhooks for connect account, the same account (acct_1PxwN7QTzTUAJB7Y) has 3 webhook calls for account.updated and their responses are as:
1: "currently_due": [
],
"disabled_reason": "requirements.pending_verification",
"eventually_due": [
"individual.id_number"
],
"past_due": [
],
2: "currently_due": [
],
"disabled_reason": "requirements.pending_verification",
"eventually_due": [
"individual.id_number"
],
"past_due": [
],
3: "currently_due": [
],
"disabled_reason": null,
"eventually_due": [
"individual.id_number"
],
"past_due": [
],
Why all these have individual.id_number as eventually due?
quick adder
Becuase you've likely onboarded them without using the correct test data. Try and onboard them again
As I said, this can happen – your integration needs to be able to handle scenarios where additional information is required from users you're onboarding
earnest agateBOT
void haven
They can update the information required by logging into their stripe, the application provides them the option for loggin in to their stripe dashboard, I just did for the mentioned account and in the information edit it required me to add the SSN number and I added the test SSN number and another webhook for account.updated was triggered and now it does not have id_number as due.
My only question is that Stripe documentation mentions that individual.id_number is required if the verification with the last 4 digits of SSN is failed, but I am doing all this in the test mode and the last 4 digits of SSN entered for verification are 0000 then why does it fails verification and passes individual.id_number as eventually due?
undone drum
hi! I'm taking over this thread.
void haven
hi soma, can you access the conversation above?
undone drum
yes, give me a few minutes to catchup
void haven
sure sure, take your time.
undone drum
did you use the recommended ssn with the test account, as mentioned here: https://docs.stripe.com/connect/testing#test-personal-id-numbers, which is 000000000.
void haven
For the connect account in test it only requires last 4 digits of SSN and not the whole SSN number so I used 0000 as last 4 digits
undone drum
can you send me the account ID with this issue?
void haven
This is one account that I connected yesterday with all the information (address, number, last 4 digits of SSN, business type, website URL, firstname lastname and everything else)
acct_1PxwN7QTzTUAJB7Y
On the last page it displayed verified but still when I look at the webhooks for this account they pass individual.id_number as eventually due. These are the results from the 3 webhooks called for account.update for the mentioned account id:
acct_1PxwN7QTzTUAJB7Y
1: "requirements": {
"alternatives": [
],
"current_deadline": null,
"currently_due": [
],
"disabled_reason": "requirements.pending_verification",
"errors": [
],
"eventually_due": [
"individual.id_number"
],
"past_due": [
],
"pending_verification": [
"individual.address.city",
"individual.address.line1",
"individual.address.postal_code",
"individual.address.state",
"individual.id_number"
]
},
2: "requirements": {
"alternatives": [
],
"current_deadline": null,
"currently_due": [
],
"disabled_reason": "requirements.pending_verification",
"errors": [
],
"eventually_due": [
"individual.id_number"
],
"past_due": [
],
"pending_verification": [
"individual.address.city",
"individual.address.line1",
"individual.address.postal_code",
"individual.address.state"
]
},
3: "requirements": {
"alternatives": [
],
"current_deadline": null,
"currently_due": [
],
"disabled_reason": null,
"errors": [
],
"eventually_due": [
"individual.id_number"
],
"past_due": [
],
"pending_verification": [
]
},
As you can see, the last one has everything sorted but still has individual.id_number as eventually due. Why can't 0000 pass verification in the test mode?
undone drum
I'm not sure I understand the issue. this account is correctly onboarded. now there can always be change in the requirement, so you need to take that into account in your Stripe integration. this is explained here: https://docs.stripe.com/connect/handling-api-verification
earnest agateBOT