erajis57_api | Stripe Developers | Page 1

cinder fiberBOT Sep 11, 2024, 8:06 PM

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formal pasture Sep 11, 2024, 8:07 PM

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Hello

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There is no limit on the amount of Connected Accounts for a platform

dusky vortex Sep 11, 2024, 8:10 PM

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Is there a limit to the number of accounts when developing a site in test mode? Or in general?

formal pasture Sep 11, 2024, 8:11 PM

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No

dusky vortex Sep 11, 2024, 8:12 PM

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Is there anyone that can help us trouble shoot the issue I'm having on my website?

formal pasture Sep 11, 2024, 8:12 PM

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Is it an issue specifically with your Stripe integration?

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And are you a developer?

dusky vortex Sep 11, 2024, 8:12 PM

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Yes

formal pasture Sep 11, 2024, 8:12 PM

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If both of those things are true then yes I'm happy to help

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But you need to provide details about the issue you are experiencing

dusky vortex Sep 11, 2024, 8:12 PM

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Okay great

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Can I upload a screen recording?

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Or point you to one

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I also have logs

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on wordpress and Stripe

formal pasture Sep 11, 2024, 8:13 PM

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Let's start with a summary of the issue you are having.

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If you are seeing a specific error then providing me with a request ID would help as well

dusky vortex Sep 11, 2024, 8:14 PM

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One moment

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I'm going to upload a few screenshots

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On our platform, we allow users to receive donations through our website which then get's deposited into their Stripe account via stripe connect.

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Once a user completes the stripe connect registration (via Stripe) they are redirected back to our site, but the stripe connect express dashboard isn't displaying for newly created accounts. It is displaying for older accounts created

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Does that make sense?

formal pasture Sep 11, 2024, 8:18 PM

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I mean kind of... what do you mean "the stripe connect express dashboard isn't displayed for newly created accounts"?

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Like a user logs into their Express Dashboard

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Going to need more details on what exactly you expect to happen vs. what is happening

dusky vortex Sep 11, 2024, 8:20 PM

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Okay

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One moment gathering details for you

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A user:

would connect to Stripe (URL: https://connect.stripe.com/express/oauth/v2/authorize?response_type=code&scope=read_write&client_id=ca_I7QoR6jVR9iCP20nGjSYa8C1ic11pxQI&redirect_uri = https%3A%2F%2Fspreadkarma.org%2Fpayouts%2F&state=1235&stripe_user[email]=erajis57%2B1%40icloud.com&stripe_user[business_name]=erajis571%40icloud.com&stripe_user[first_name]=&stripe_user[last_name]=&suggested_capabilities[0]=transfers&suggested_capabilities[1]=card_payments)

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When a user returns back to the site, the should see their connected stripe express dashboard

formal pasture Sep 11, 2024, 8:27 PM

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How are you redirecting them to their Express Dashboard?

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Are you using a Login Link?

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All of your users will get sent back to your site based on your redirect_uri as explained in https://docs.stripe.com/connect/oauth-express-accounts#redirected

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So you have to be doing something else when they get back to your site to actually direct them to the Express Dashboard

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That is the part of your code you need to debug

dusky vortex Sep 11, 2024, 8:30 PM

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Once they become a user they have access to connect (or create) a stripe account

formal pasture Sep 11, 2024, 8:30 PM

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Sure

dusky vortex Sep 11, 2024, 8:31 PM

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Can I add another dev to our chat?

formal pasture Sep 11, 2024, 8:31 PM

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Yep this is a public thread

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So they can hop in here

dusky vortex Sep 11, 2024, 8:31 PM

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one sec

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Thanks

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back

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One moment

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Hey can you add user "a5ec" to this thread?

formal pasture Sep 11, 2024, 8:41 PM

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You can @ them

dusky vortex Sep 11, 2024, 8:41 PM

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@a5ec

formal pasture Sep 11, 2024, 8:41 PM

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They might have to join this server first?

dusky vortex Sep 11, 2024, 8:43 PM

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almost there

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@nimble grail

nimble grail Sep 11, 2024, 8:43 PM

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Here we go.

formal pasture Sep 11, 2024, 8:43 PM

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👋

nimble grail Sep 11, 2024, 8:44 PM

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Hello.

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The Connect accounts had been working previously and now they are not.
I went through the "new account" and it indicated success but when sent back to the site, it was not registered.
Also, in Stripe, no account appears for that email address used to create the account.

formal pasture Sep 11, 2024, 8:46 PM

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Ah okay

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So you are likely having an issue with step 4: https://docs.stripe.com/connect/oauth-express-accounts#token-request where you actually complete the connection

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This is the step that actually connects that newly created Connected Account to your platform

nimble grail Sep 11, 2024, 8:47 PM

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Logs indicate "/v1/account_links" created an account link but nothing else registered in the logs

formal pasture Sep 11, 2024, 8:47 PM

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Hmm you are mixing flows if you are creating an Account Link

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Account Links are for Connect Onboarding where you create the Connected Account up front and then send them through onboarding. This is different from the OAuth flow, which uses the link example from above

nimble grail Sep 11, 2024, 8:49 PM

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hmm. This was created by a different dev group. They are sure it is working but indicated a limit of 15 users which you said earlier was not the case (I hadn't heard that before, either).

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Here is the flow we are trying to do:

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User is on their "dashboard" in our App.

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Click on "Connect to Stripe"

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Takes the user to step one in creating an account (ie. email)

formal pasture Sep 11, 2024, 8:50 PM

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Pause

nimble grail Sep 11, 2024, 8:50 PM

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Step 2 = connect banka account

formal pasture Sep 11, 2024, 8:50 PM

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What happens at Step 2 there

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You redirect them using a link like the above?

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Like (URL: https://connect.stripe.com/express/oauth/v2/authorize?response_type=code&scope=read_write&client_id=ca_I7QoR6jVR9iCP20nGjSYa8C1ic11pxQI&redirect_uri = https%3A%2F%2Fspreadkarma.org%2Fpayouts%2F&state=1235&stripe_user[email]=erajis57%2B1%40icloud.com&stripe_user[business_name]=erajis571%40icloud.com&stripe_user[first_name]=&stripe_user[last_name]=&suggested_capabilities[0]=transfers&suggested_capabilities[1]=card_payments)

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Or you create an account in your backend and then create an Account Link?

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And then redirect them based on the URL returned from the Account Link

nimble grail Sep 11, 2024, 8:51 PM

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This is Step 3, after they've clicked on the "Connect to Stripe"

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formal pasture Sep 11, 2024, 8:51 PM

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Okay so the former

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Alright keep going

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(The issue is still what I stated above, you aren't finalizing the connection when they return to your site)

nimble grail Sep 11, 2024, 8:52 PM

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Step 4 is actually the 2FA code via text. Step 5 is:

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formal pasture Sep 11, 2024, 8:53 PM

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Sure you can ignore everything that takes place during that onboarding flow

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You don't control any of that

nimble grail Sep 11, 2024, 8:53 PM

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Step 6 = "Success"
Step 7 = sends back to our platform

formal pasture Sep 11, 2024, 8:53 PM

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Right

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So you need to debug Step 7

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What should happen is what we show here: https://docs.stripe.com/connect/oauth-express-accounts#token-request

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But that isn't happening right now if you don't see the account actually get connected to your platform

nimble grail Sep 11, 2024, 8:54 PM

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Ok. In Step 6 it indicates that the account is setup but this doesn't happen.

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Does that happen in Step 7?

formal pasture Sep 11, 2024, 8:54 PM

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Yeah the account is set up

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But it isn't connected to your platform

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Thus you don't see it in your platform Dashboard nor have access to it

nimble grail Sep 11, 2024, 8:54 PM

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Ok. Should the email address used in the setup receive a message from Stripe?

formal pasture Sep 11, 2024, 8:55 PM

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I think so, but I don't actually remember the specifics on that

nimble grail Sep 11, 2024, 8:55 PM

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We don't see the account in Stripe, either.

formal pasture Sep 11, 2024, 8:55 PM

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Right you don't see the account because it isn't connected

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It is just floating there

nimble grail Sep 11, 2024, 8:55 PM

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Ok.

formal pasture Sep 11, 2024, 8:55 PM

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So the next step is to go find your code that consumes the OAuth token using the authorization code

nimble grail Sep 11, 2024, 8:55 PM

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Should the new account owner receive an email with their account info?

formal pasture Sep 11, 2024, 8:56 PM

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Once they are connected to your platform I believe they do

nimble grail Sep 11, 2024, 8:56 PM

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From Stripe, not our platform.

formal pasture Sep 11, 2024, 8:56 PM

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But I don't think we send an email if you don't complete the connection

nimble grail Sep 11, 2024, 8:56 PM

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Ok.

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Ah. Ok.

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This is very helpful. Thank you.

formal pasture Sep 11, 2024, 8:57 PM

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Sure

nimble grail Sep 11, 2024, 8:57 PM

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We will pass this along.

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Is this being done through APIs or webhooks?
I assume APIs.

formal pasture Sep 11, 2024, 8:58 PM

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That step is done via the API, yes.

nimble grail Sep 11, 2024, 8:58 PM

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The webhooks only provide reporting/notifications on the activity, correct?

formal pasture Sep 11, 2024, 8:59 PM

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Yeah

nimble grail Sep 11, 2024, 8:59 PM

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So they might also be setup wrong and not be sending the activity back to the site.

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But thats not causing the issue.

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Thanks. We will get started with this.

#erajis57_api