bapt_code

[loud sapphire]

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1283515002388742214

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

[strong basin]

Hello

Can you share the account ID that you created to test with?

[tawdry kestrel]

You mean this: https://connect.stripe.com/test/connect/accounts/acct_1PxwNLCRaoQe8qw4/activity?backTo=list

?

[strong basin]

Yeah that acct_xxx within there is what I need

So that works

[tawdry kestrel]

Thanks

I can give you the code:

And here is the UI that showed the missing part

[strong basin]

Okay so not sure how you triggered the Ownership transfer agreement

I think that might be because you added a new Person and changed the Tax ID

I would instead start over

Create a fresh account

And look at the requirements after doing so

[tawdry kestrel]

But I created the account on the FLY with the method above

As you see I did not change the tax ID

[strong basin]

Yeah no idea what you mean by "on the FLY"... you created an account through the API

You did update the tax ID, see: https://dashboard.stripe.com/test/logs/req_xcwwLJaneLNUqx

So really you are making update requests that you aren't expecting

Which is why I would start over

Create a fresh account

Give it time to perform any async verification if any is pending

Then look at requirements

Then refer to https://docs.stripe.com/connect/testing for how to satisfy the requirements

[tawdry kestrel]

Thanks, let me check!

For acct_1PxwueC7znWAxyuF I am unfortunately facing same issue

[strong basin]

You updated the account again: https://dashboard.stripe.com/test/logs/req_D4y5rLUYWjJPmO

[strong basin]

Like before that there was just some pending verification for the Person

[tawdry kestrel]

I think this is creating request

[strong basin]

No

https://dashboard.stripe.com/test/logs/req_o3kG2bkyAzSDif is the creation request

[tawdry kestrel]

Ok thank you so much, let me check again

[strong basin]

Sure

I'd break apart your code

And just make one request at a time

And trigger the specific request

[tawdry kestrel]

How did you find the request?

In the UI?

I can only see 2 requests

[strong basin]

We have internal tools to make it easier. But you likely aren't filtering for outbound Connect Requests in the logs there

If you click the "More" dropdown

You want to toggle on Outgoing Connect requests

That will show you things like the account update requests

[tawdry kestrel]

Toggling Outgoing Connect requests does not work 🥲

[strong basin]

Are you looking at your platform or a Connected Account's Dashboard?

I can see those requests just fine when I look at your platform's Dashboard and go to Logs and toggle on Outgoing Connect requests

[tawdry kestrel]

This url right? https://connect.stripe.com/test/logs

[strong basin]

No should just be dashboard.stripe.com/test/logs

[tawdry kestrel]

Ok thanks!

[tawdry kestrel]

So the Ownership transfer agreement is now fixed, thanks a lot for that !

But any clue how I can fix the 2 remaining problems ? (acct_1PxxZAFveTZCIrh4)

[strong basin]

Looking

Looks like you are creating your own verification docs?

Are you using the verified image?

You might want to just try using the file_identity_document_success token: https://docs.stripe.com/connect/testing#test-file-tokens

But it does look like there is an outstanding requirement for your Person's verification.document

Ah wait wait that might have just been pending

Yeah nvm your Person is verified

[tawdry kestrel]

The person is verified?

Let me try with file_identity_document_success

Like that right:

  document: {
    front: "file_identity_document_success",
  },
  additional_document: {
    front: "file_identity_document_success",
  },
},```

[strong basin]

Yeah try that. You might need to put both front and back

I don't remember

[tawdry kestrel]

When I put both I have an error

[strong basin]

Okay then yeah likely only one

[tawdry kestrel]

Like both and front can not be same

[strong basin]

Ah wait it looks like everything is fine except you need to do external account verification for payouts

https://docs.stripe.com/connect/testing#trigger-bank-account-ownership-verification

Are you using those bank details?

[tawdry kestrel]

Yes

        object: "bank_account",
        country: "US", // Set the country to the US for the bank account
        currency: "usd", // Currency for US
        routing_number: "110000000", // US routing number
        account_number: "000999999991", // Example account number
      },

[strong basin]

Hmm okay well that seems like a bug then if the external account verification isn't completing.

Unfortunately I have to step away. I'd recommend writing into our Support team via https://support.stripe.com/contact/login to report that you are using that bank account number but still seeing a requirement for bank account ownership

Otherwise, Stripe devs will be back online in a few hours and they can continue helping you further if you have other questions that we can help with.

[tawdry kestrel]

But the bug is about both "incomplete" section? Or only one?

For me to write to the support team

[strong basin]

Looks like just the bank account ownership is a bug as far as I can tell

But you can ask them to investigate further as well.

Okay I have to close this thread now. Sorry for the abrupt need to step away!