#_error

1 messages · Page 1 of 1 (latest)

merry hawkBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1283439105749024909

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

night thistle
#

Hello, this server is for coding questions. You can reach out to our support team here https://support.stripe.com/contact/email

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

#

I think X's support may have been mistaken, as far as I know it is on the merchant to initiate the refund, but our support may have better knowledge here if that isn't the case for X specifically for some reason.

hazy perch
#

Okay thanks.
can you tell which of the options I should choose as my reason for complaint because most of the ones I picked keeps redirecting me to business owners using stripes issues that’s why I had to resort into joining developers discord

night thistle
#

Unfortunately not, like I said I think the proper thing is for X to issue you a refund. I've never heard of a time when we can initiate a refund on behalf of another business. That email form should let you send an email no matter the topic you pic, unfortunately I'm not sure of anything beyond that.