#traill_api
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lusty jacinth
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Yes you need to display the merchant the next_action in order to confirm the payment...
You can send the customer an email with the hosting_instructions url in order to complete their payment:
<hosted_instructions_url>
coarse talon
Sorry
so for a Bank Transfer
that requires a user to log in and confirm with their bank
they also have to log in and confirm a 3DS check with their bank?
wild
lusty jacinth
That's not a 3DS action, those are instruction that you need to share with the customer so that they can make the bank transfer
lusty jacinth
coarse talon
where we have created a payment intent where the payment method is bank transger
It has been 3DS checked
which should not be possible
Yes we have built the system already i dont need docs to help build it again
lusty jacinth
The issue with that customer is that the customer doesn't have enough balance to complete the payment, that's why the PaymentIntent has requires_action. The customer need to send more funds via bank transfers
coarse talon
sorry again thats not the issue
this is showing on a payment intent that is a bank transfer
it should show that they need to make a payment
lusty jacinth
I see, this is probably a bug in the dashboard, I'll report it internally. Have you had the chance to check the API response of the PaymentIntent creation call ? req_PEoBvNDbZwDnwN
You can see it in your dashboard:
https://dashboard.stripe.com/payments/pi_3PxHEbDQ1y5Lg5MJ0OEKJ8of
by scrolling to the buttom
it indicates that the customer doesn't have enough balance in their account and you need to share a bank instrcution with them so that they send funds in order to compelete this payment.
coarse talon
thanks, please do report that
nah we handled it correctly our side for the most part. Its a duplicate so we dont want them to actually pay it
I need to work out now why it was created on our side
The 3DS check on a bank transfer is concerning to see as we are also having issues with clients being unable to save cards which we believe also to be related to 3DS issues
lusty jacinth
The 3DS check on a bank transfer is concerning to see as we are also having issues with clients being unable to save cards which we believe also to be related to 3DS issues
Can you share some concrete example please ? other than the same bank transfer above
coarse talon
evt_1Pw7gqDQ1y5Lg5MJbBVp5Tj1
sorry im pooling info about this from our support team and another dev
but it seems this request got a 3DS check but it wouldn't load
whenever testing it with tests cards we don't seem to be able to recreate the issue
as in when we use a test card that triggers 3DS, it shows correctly as expected
as far as i can see we have at least 4 clients saying their clients are having issues
so could be effecting 4+ users
it also appears to be on all android users mobiles so far
cedar gulch
do you have any report more recent than yesterday morning?
there's a bug in the latest release of Samsung Internet that is breaking 3D Secure fingerprinting(the browser is reporting an invalid screen size as some kind of intentional privacy feature), we deployed a workaround yesterday.