karsh_api | Stripe Developers | Page 1

spring meadowBOT Sep 11, 2024, 9:00 AM

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main sun Sep 11, 2024, 9:07 AM

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The bank input field should show up here.
As shown in the devtools, this is in the iframe of Stripe

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When clicking card and then going back to iDeal, it even completely dissapears

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I'm certain this is not a local issue as we have multiple connect clients contacting us that their customer's can't checkout.
Also 3 of our teammembers can reproduce this in production but also our remote dev environment.

dry sequoia Sep 11, 2024, 9:12 AM

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Hi could you please share your AccountId ?

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Our team is investigating this issue currently...

main sun Sep 11, 2024, 9:13 AM

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acct_1It6V3KWokmZWsWf

dry sequoia Sep 11, 2024, 9:14 AM

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Are you using Stripe React SDK ?

main sun Sep 11, 2024, 9:14 AM

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No, just vanilla JS

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Here's our init code, it's very basic - I think mostly from the docuemntation examples (unchanged I mean):

📎 message.txt

dry sequoia Sep 11, 2024, 9:15 AM

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Ok thanks for confirming, our team is currently investigating...

unreal dust Sep 11, 2024, 9:23 AM

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Hi, this is also showing up on our websites

dry sequoia Sep 11, 2024, 9:26 AM

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A fix is currently deploying...

main sun Sep 11, 2024, 9:30 AM

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Thank you that's great news, what's the usual ETA on deployments?

dry sequoia Sep 11, 2024, 9:38 AM

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It would take ~1hour for this one I think...

main sun Sep 11, 2024, 9:38 AM

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Thanks for the update

dry sequoia Sep 11, 2024, 9:39 AM

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Np! Happy to help!

spring meadowBOT Sep 11, 2024, 9:49 AM

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thorn briar Sep 11, 2024, 9:52 AM

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We are also experiencing the same issues on our platform. Currently 200+ not payed orders due to this problem.

Could you keep us posted?

blazing flint Sep 11, 2024, 9:56 AM

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best to open a support ticket for updates but we're fully aware and working on it yes

main sun Sep 11, 2024, 10:28 AM

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Seems to be fixed, thank you 🙂

thorn briar Sep 11, 2024, 10:29 AM

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Yes our problems are also solved. Thanks

blazing flint Sep 11, 2024, 10:30 AM

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the deploy is in progress yes. If you have a support ticket open they'll send you comms when we consider the issue resolved(we might also do some proactive outreach with direct email)

#karsh_api