trina_webhooks | Stripe Developers | Page 1

wind idolBOT Sep 10, 2024, 3:50 PM

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inner cove Sep 10, 2024, 3:52 PM

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Hello, checking in to this and will get back with what I can find.

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Do you have a more recent example? Those events are out of retention. I can still look in to this but fresher data may help

slate sparrow Sep 10, 2024, 3:52 PM

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sure, let me take a look

inner cove Sep 10, 2024, 3:53 PM

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Appreciate it. If you have one from the last 30 days, that should be fresh enough

slate sparrow Sep 10, 2024, 4:01 PM

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evt_1PpTFGCFE1KEriEVyRaub6lm
evt_1PpTFKCFE1KEriEVtQ24JD3c
unable to get new mandate id as new invoice not raised yet

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is there a way to retrieve the new mandate Id? as I cannot see it on PaymentMethod object.

rustic briar Sep 10, 2024, 4:06 PM

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Hello! I'm taking over and catching up...

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evt_1PpTFKCFE1KEriEVtQ24JD3c is the mandate.updated Event you mentioned above. It has revocation_reason set to bank_ownership_changed which is explained in our API reference:

The destination bank account is no longer valid because it has been transferred to a new bank or to a new branch. A new mandate with the updated account details has been submitted on your behalf and you will be notified when it is accepted.

So in this case you're correct, this customer doesn't currently have an active mandate. You need to wait for the new mandate to be accepted.

slate sparrow Sep 10, 2024, 4:11 PM

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Ok thanks, is there any way to track when this new mandate is accepted apart from mandate.update event?

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Appreciate the link!

rustic briar Sep 10, 2024, 4:11 PM

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No, I don't believe so. You should get another mandate.updated Event when the new one has been accepted.

slate sparrow Sep 10, 2024, 4:12 PM

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And apart from this event, the only way I can retrieve the new mandate Id is via a new charge?

rustic briar Sep 10, 2024, 4:13 PM

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Yes.

slate sparrow Sep 10, 2024, 4:15 PM

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Thanks. It seems pretty limiting- if mandate.updated event is not properly captured the chance is missed until next invoice cycle

rustic briar Sep 10, 2024, 4:15 PM

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You can always check for/fetch the Event from the API. We also have robust retries for webhooks, so it's unlikely you'll miss it.

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You can list Events by type periodically to make sure you didn't miss any, for example: https://docs.stripe.com/api/events/list

slate sparrow Sep 10, 2024, 4:17 PM

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gotcha, thanks so much!

rustic briar Sep 10, 2024, 4:18 PM

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Happy to help!

slate sparrow Sep 10, 2024, 4:58 PM

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Sorry what would happen if we are waiting for new mandate, and customer needs to be charged?

rustic briar Sep 10, 2024, 4:59 PM

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It's likely the charge would fail due to no active mandate.

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You would need to wait for the new mandate to become active.

#trina_webhooks