ebllg_api

[iron island]

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1282975361575161987

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

[uneven arch]

Hi, let me help you with this.

Do all requests fail?

[trim bramble]

No, some pass

[uneven arch]

Could you please give an example of a successful one?

[trim bramble]

req_bHiy9WqnhOJHLQ

[uneven arch]

Thanks, looking...

There seemed to be a spike of those errors earlier today, but now it's back to normal. Are the errors still occuring?

[trim bramble]

I'm checking

Yes still getting it:
req_GcU9Ny0u5TSF3g
req_PN9DEzdk7PRJR2
req_JS0et2bJV0Lvlv

req_iL9A0ptfcwtg2e => Some of them has "lock_timeout" message in the response

It's blocking our pipelines

Since it's 500 error i assume it's a problem on Stripe side

Can you please help?

[uneven arch]

Yes, I am looking into it

[vestal ether]

Hey! Taking over for my colleague. Let me catch up.

[trim bramble]

okay thanks

[vestal ether]

This issue will require an in-depth investigation from our team in order to figure out the root cause. Can we ask that you write in to us via https://support.stripe.com/contact, providing as much detail and context as possible (you can also reference this thread).
Also, you can check the 'developer' box when writing in it will come straight to our team.

[trim bramble]

OK thanks